Tech Office Support All-rounder
4 months ago
Mediaform is the market leader in commercial IT supplies and print solutions. We are currently experiencing immense growth and are now looking to expand our successful team in Sydney with a passionate, fast paced and professional office all-rounder.
As a company Mediaform specialises in the Print & IT space delivering excellent service and solutions from all major vendors such as but not limited to, HP, Samsung, Fuji Xerox, Lexmark and Brother to our business & corporate clients throughout Australia. With offices in Sydney, Brisbane and Melbourne Mediaform is looking to build a strong team of like-minded individuals to grow within the company and service our clients with their Print & IT needs and more.
The responsibilities will include providing customer service and in-house workflow assistance for our Technical Support team.
Our Technical Support team utilise a ticketing system to record and update the task life-cycle of tickets lodged by our customers with us.
We are after someone who can answer inbound enquiries as our first point of contact and to assist with creating, assigning, scheduling and maintaining technical support tickets through our ticketing system with the goal of completing the task life-cycle of the tickets in a timely manner.
**Duties will include**:
- Data Entry
- Assisting in tasks surrounding the life-cycle of tickets
- Follow ups with Customers and Vendors
**Essential Criteria**:
- Excellent interpersonal and communication skills
- Customer service experience
- Knowledge of IT would be highly regarded but is not required as ongoing training will be provided.
- Willingness to learn and upskill
- Highly motivated and able to work independently
APPLICANTS NEED TO EITHER BE AUSTRALIAN CITIZENS OR PERMANENT RESIDENTS TO APPLY FOR THIS POSITION. LOCAL SYDNEY APPLICANTS ONLY.
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Authorisation:
- Australia (required)
Work Location: In person
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