Acting Deputy Head of Service Delivery

3 weeks ago


Richmond, Australia Royal Flying Doctor Service Victoria Full time

Senior position offered on a 12-month fixed-term contract (parental leave backfill)
- Direct and coordinate Mobile Patient Care Road and Aeromedical ambulance network
- Richmond location with flexible hybrid working options

**The Organisation**

Proudly serving Australians since 1928, the Royal Flying Doctor Service has been connecting people in rural and remote communities across Australia to the health care they need to thrive.

In Victoria, The Flying Doctor has an extensive patient transport operation by air and road, complemented by a range of mobile and fixed primary health services, such as dental, optical, mental health, GP clinics, speech therapy and a growing number of digital health technologies.

**The role**

Offered on a fixed-term 12-month contract, this senior role is responsible for coordinating, directing and supporting the day-to-day operations of the Mobile Patient Care (MPC) Road and Aeromedical ambulance network, and providing oversight and management of RFDS Victoria’s Clinical Team; ensuring our road and air teams deliver the best and safest clinical care and conveyance.

**Duties and responsibilities include**:

- Accountability for the achievement of operational and service delivery objectives, including allocation, coordination, and management of Mobile Patient Care resources in real-time via the Road and Aeromedical Operations Centres
- Overseeing and managing education and training needs, including the development of frameworks, policy, processes, practice, and delivery of programs to ensure the necessary skills and experience are assured within our Non-Emergency Patient Transport capabilities
- Leading with influence across a distributed team that includes Manager Real Time Logistics, Operations Centre (OC) Team Leaders, OC Coordinators, Clinical instructors, and Clinical Supervisors working across support, road, and air platforms in NSW and Victoria.
- Accountability for work organisation, allocation of resources within, and outputs required, of the Road and Aeromedical Operations Centres and Clinical Teams including but not limited to annual competency training and clinical assessments
- Providing professional leadership and advice in the specialist area of clinical oversight in the regulated environment of NEPT
- Responsibility for a safe and productive operational workplace for all in accordance with RFDS Vic values and relevant OHS legislation

**Skills and competency required**:

- Tertiary qualifications or equivalent experience in Business &/or Operations &/or Health sector (highly desirable)
- Leadership in a complex and dynamic operational environment
- Ability to engage and build strong relationships with internal and external stakeholders
- Excellent problem-solving, organisational and planning skills
- Availability to be on call after hours, on weekends and in a rotational roster pattern with periodic overnight travel
- _
- This is an exciting opportunity to work for an iconic Australian charity that promotes a supportive and inclusive working culture, offers a flexible working environment and exciting employee benefits._

RFDS offers a competitive salary with salary packaging options. Vehicle allowance and travel reimbursement will be provided.

RFDS policy requires evidence of three covid vaccinations along with an annual influenza vaccination unless a medical exemption can be provided. Further vaccinations may be required for clinical staff.

For a confidential chat or for further information, please contact David Rogers on 03 8412 0495.

Applications close at 5pm on Friday 26 May 2023



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