Customer Growth Manager

7 days ago

Sydney, Australia WooliesX Full time

**Customer Growth Manager - Sydney
- The team get together once a week in our Surry Hills office
- Work with a team that supports growth and career developmentFull time permanent opportunity available

**We are Woolworths Group
**We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

**Welcome to Woolworths at Work
**Woolworths at Work is a newly created business at WooliesX, part of the Woolworths Group. Our ambition is to help deliver healthier food, essential products and easy purchasing and operational effectiveness to organisations across Australia. You will be joining a fantastic, smart and supportive team where collaboration is key.

**What you’ll do
**The primary objective of the role is to maintain and deepen relationships with existing enterprise accounts, ensuring high customer satisfaction, loyalty and revenue growth. This role focuses on developing and executing strategic plans to drive account growth, managing a high value customer portfolio, and collaborating cross-functionally to deliver account portfolio revenue growth. Key outcomes include increased account retention rates, enhanced customer satisfaction, and revenue growth through upselling and cross-selling opportunities.
- Build strong, long-term relationships with key stakeholders (Decision Maker level) in existing enterprise accounts
- Regularly meet with key customers to understand their needs and opportunities
- Act as the overall account owner for escalation and issue resolution for our largest and most valuable key accounts
- Lead and manage contract renewals and negotiations for key customers for portfolioCreate and document comprehensive account plans outlining strategies and tactics for retaining and growing individual enterprise accounts
- **What you’ll bring
- 4+ years of experience in sales, account management, or customer success roles, preferably in a B2B or e-commerce environment
- Proven track record of managing and growing enterprise accounts
- Extensive experience in building and maintaining strong relationships with key stakeholders at enterprise-level accounts
- Experience in handling contract renewals and negotiationsExperience in analysing market trends and customer feedback to inform strategy
- **What you’ll experience
**We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
- A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network
- A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeingParental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave

**Everyone belongs at Woolworths Group

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