Customer Support Administrator

3 weeks ago


Yatala, Australia Action Smart Group Full time

**About the Role**:

- Handling a high volume of inbound and outbound calls.
- Delivering five-star customer service to our customers and insurance providers.
- Data entry for accurate maintenance of our database.
- Provide our technician workforce with seamless day-to-day support.
- Effectively utilise conflict resolution techniques to de-escalate and resolve customer complaints.

**About you**:

- Ability to deliver exceptional customer service in all interactions.
- You thrive in a fast-paced environment, seamlessly multitasking while maintaining composure under pressure.
- Demonstrate initiative and a willingness to go above and beyond expectations.
- Willingness to embrace change and adapt to new challenges with a flexible approach.
- Prior experience in the insurance and/or automotive industry would be a bonus, but we also welcome **school leavers **with a passion for customer service and a willingness to learn.

**What We Can Offer You**:

- A great work-life-balance.
- Overtime when in peak hail season.
- The opportunity for growth in a unique industry.
- A team environment that supports each other.
- Fun social events to connect with your team members.

**About Us**:
Action Smart Group is an Australian owned and managed company that has established a reputation among insurers and competitors as the market leading hail repair specialists.

Our Vision is to be the ‘the industry leader and first choice for end to end Hail repair management’.

Our industry leading team of highly qualified and respected repair specialists together with a flexible management framework provides a national response capability for catastrophe management along with our seamless ability to scale up during peak periods is what sets us apart from our competitors and enhances our customers experience through expedient claim completion.



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