Technical Call Center Specialist

4 days ago

Sydney, Australia Technogym Full time

Technical Call Center Specialist

**Location**:Sydney, NSW, AU**Function/Branch**:Operations**Type of contract**:Temporary EmployeeOur Company
Technogym inspires **55 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **wellness lifestyle** of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the **right spirit to join Technogym** You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world
Your Role

If you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you One of Technogym’s goals is to satisfy 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere.
We are looking for an energetic, results-driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise.
In this role, you will play a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'.

Your Impact
- Handle support requests originating from clients and transfer the necessary parts order to the back office
- Guarantee customer satisfaction through professional technical assistance standards in terms of costs, service quality and speed
- Manage the collection of feedback data related to products
- Proactively support CATs in order to keep support costs down
- Effectively record and manage incoming cases (technical issues and queries) and customer complaints
- Act as the first-line for troubleshooting and timely escalation
- Interact with service teams to ensure timely resolution of issues
- Maintain data accuracy within the working systems at all times
About You
Ideally, you are passionate about health & wellness, enthusiastic and proactive, while also down-to-earth and ethical. You are customer-focused and able to adapt to different personality types.
What you should bring
- 1-3 years’ experience in a call center environment or in a customer service support role
- Strong phone and verbal communication skills along with active listening skills
- Knowledge of customer service practices and principles
- Familiarity with CRM systems
- Ability to multi-task, set priorities and manage time effectively
Technogym is an Equal Opportunities Employer
-Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

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