Customer Experience Specialist

7 months ago

North Sydney, Australia Life Insurance Direct Full time

**Join Our Team and Make an Impact in Financial Services**

Are you ready to embark on an exciting journey into the world of financial services? At Life Insurance Direct, we're not just a company; we're a powerhouse of opportunity for individuals like you who are eager to dive into the dynamic field of finance. If you're driven by delivering exceptional customer experiences, have an eye for detail, and uphold strong values, then this is the chance you've been waiting for.

**About Us**:
Life Insurance Direct isn't just a market leader; we're trailblazers transforming the landscape of Life Insurance in Australia. For over 17 years, we've been redefining the norm, infusing innovation into every facet of our Insurtech business. In an ever-evolving industry, we stay ahead of the curve, pushing boundaries and setting new standards. Our focus? Our customers, always. Our commitment? To make their lives better.

**Your Journey Begins**:
Imagine starting your career in financial services with an organization that values your growth and success. Whether you're transitioning from a customer service role, or if you're eager to develop your skills, we're here to support you every step of the way. Our team is your foundation, ready to guide you as you embark on this thrilling adventure.

**Your Role**:
**Who We Seek**:
We're in search of innovators who can demystify insurance, making it accessible and understandable to all. Your obsession with customer satisfaction drives you, and you're passionate about delivering top-tier experiences. In our fast-paced environment, your multitasking abilities shine, and your tech-savvy nature contributes to making a difference. Your meticulous attention to detail and unwavering ethical standards make you a standout professional.

**What Sets You Apart**:

- You have excellent communication and interpersonal skills.
- Your previous experience in Insurance, Financial or Customer Service is a bonus.
- You thrive in a fast-paced, agile environment.
- You're not just interested in a job; you're committed to a career.

**Perks and Benefits**:

- Enjoy a highly competitive salary, including uncapped commissions.
- Immerse yourself in a supportive working environment rooted in strong values.
- Conveniently located near public transport in North Sydney CBD.
- Embrace a culture of learning with mentor support and growth opportunities.
- Engage in social activities and events that foster a vibrant community.
- Unlock employee discounts with leading retailers.
- Experience the flexibility of remote work options, aligning with compliance and KPIs.
- Gain RG146 accreditation, an exclusive opportunity for eligible employees.

**Join Us in Making a Difference**:
If you're motivated by making a positive impact, aspire for long-term career growth, and find joy in assisting customers, this role is tailor-made for you. Come be a part of our journey, where continuous learning and skill development are more than promises—they're a way of life. Step into financial services with purpose and passion at Life Insurance Direct.

**How to Apply**

**Salary**: $60,000.00 - $80,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission

Ability to commute/relocate:

- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your expected base annual salary?
- Have you worked in a call centre before?

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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