Registry Lead Officer, Print Production

4 weeks ago

Sydney, Australia NSW Department of Customer Service Full time

**Registry Lead Officer, Print Production**
**Clerk Grade: 5/6**
**Employment Type: Ongoing/ Permanent, Full-time**
**Location : Based in Pyrmont. Requires up to five days attendance on-site.**
**This roles sit within the Certificate Production Services team in Operations and Service Delivery within the NSW Registry of Births, Deaths and Marriages (BDM).**

**About the Registry**

The NSW Registry of Births, Deaths and Marriages is an agency within the NSW Department of Customer Service. The Registry was formed in 1856 to register life events in NSW accurately and securely for all time. This includes the registration of births, deaths and marriages and official changes of name and sex.

**About the team**
This role sits within Births, Deaths and Marriages (BDM) the Operations & Service Delivery Directorate in the Certificate Production Services team. This role manages the Print Production team in the provision of a range of print production and postal services for the Registry, ensuring secure, accurate and timely printing of certificates, as well as the efficient processing of incoming and outgoing mail. You will also implement strategies for developing the skills and capabilities of your team. Requires up to five days' attendance on-site.

**The responsibilities for this role**:

- Manage a team, building a positive and productive culture, facilitating regular and effective communications, recognising the efforts of the team and reinforcing collaborative behaviours to deliver effective outcomes.
- Support the implementation of improvements in work practices and capability uplift programs to foster knowledge sharing and continuous learning and drive ongoing improvements to service delivery.
- Manage the induction of new team members and the ongoing development of existing staff, conducting regular performance and development discussions with staff to ensure individual and team goals are achieved.
- Manage the work schedule for the team and optimise the allocation of work across the team to ensure effective resource utilisation and meeting of service standards.
- Trouble-shoot and problem-solve recurring print operations and postal services issues to ensure the effective adoption of new systems, processes and procedures within the team.
- Input data, monitor, review and report on print production performance to identify trends, issues, and areas for improvement to inform decision-making.
- Maintain quality standards by conducting monthly compliance checks to monitor the quality of work delivered by the team and address ongoing errors and rework.

**What we need from you**:
**Clearly detail your skills and experience as relevant to this role with**:
**An up-to-date CV of no more than 3 pages**
**A brief cover letter (1 page preferred)**

Salary Grade 5/6, with the base salary for this role starting at 93,295 base plus superannuation

**Closing Date: 19th September 2024, Thursday**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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