Product Specialist

4 days ago

Guildford, Australia WesTrac Full time

Posted Date: 7 Mar 2024- Location: Guildford PDC, WA, AU**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the Aftermarket Manager, the **Powertrain Product Specialist** drives specialised product growth initiatives to increase profitable parts, service revenue, and market share. This role supports proactive product development and delivery of aftermarket solutions to Sales and customer-facing teams to assist with delivery of lower cost of ownership, drive customer satisfaction and enhance customer experience.

The specialist works with Caterpillar Aftermarket teams, Product Managers, and Sales teams to develop tailored solutions, such as Certified Rebuilds, Powertrain CVA’s, demand planning, forecasting, and expanded component insurance programs, to enhance services growth and customer satisfaction.

**Location**: South Guildford, WA

**Roster**:Monday - Friday, 8.5 hour days

**To be successful the following is required**:

- Relevant Tertiary qualification in a related field or substantial industry experience
- Proven experience with OEM products or in an industry-related role, including project delivery, account management, or technical sales
- Broad business background, specialised product or industry knowledge, and strong communication skills
- Ability to establish solid relationships with stakeholders at all levels
- Previous 6 Sigma Black Belt or project management experience is desirable
- Extensive product knowledge in mining and construction, with technical understanding of relevant Caterpillar products
- Demonstrated expertise in relationship management
- Strong attention to detail, critical thinking, and identification of improvement opportunities
- Excellent writing and presentation skills, with the ability to interact with customers at different organisational levels
- Proficiency in Microsoft Office and understanding of safety practices in mining and construction environments

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Free and secure onsite parking
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
- WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality._

**Job # 1846

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