People Support Team Lead

3 weeks ago

Melbourne, Victoria, Australia Australian Red Cross Lifeblood Full time
Overview

Join to apply for the People Support Manager role at Australian Red Cross Lifeblood

Grow and lead a high-performing People & Culture support team delivering seamless service and impact. This is a permanent position with flexible work arrangements.

Responsibilities
  • Lead a high-performing People & Culture support team delivering seamless service and impact
  • Drive the transition to a new tiered service delivery model, set service levels and performance measures, and foster accountability and continuous improvement
  • Collaborate across P&C and the wider organisation to ensure consistent, employee- and leader-focused experiences
  • Refine policies, streamline processes, and champion proactive, solutions-focused ways of working
Qualifications
  • At least 5 years' experience in a customer-focused People & Culture role within a large or complex organisation
  • Proven leadership of operational or service delivery teams with coaching and capability-building experience
  • Track record of creating high-performing, customer-focused teams that improve employee and leader experience
  • Experience managing service desks or tiered support models with SLAs and performance metrics
  • Solid knowledge of P&C processes, including awards, agreements, and executive remuneration, with ability to apply to payroll and compliance
  • Hands-on experience with payroll (Chris21 preferred), HRIS (SAP SuccessFactors preferred), and Time & Attendance (Humanforce preferred)
  • Strong skills in process improvement, compliance, and continuous service optimisation
  • Exceptional collaboration and stakeholder engagement across all levels
  • Advanced Microsoft Office skills (Excel, Word, Teams) with data analysis and reporting
  • Clear, confident written and verbal communication
  • Sharp numeracy, problem-solving, and attention to detail, with excellent time management and prioritisation
Employment details
  • Permanent position with WFH flexibility
  • Preference for full-time but open to 0.8 FTE (4 days per week) for the right candidate
  • Salaries starting from $140k+ + Superannuation + Salary Packaging
Next steps

We're committed to moving fast in recruitment and will respond to every applicant. If selected, you'll complete background checks with our support. Please apply online; we cannot accept applications via email.

For further details on this position, contact Tayler at tdobbs@redcrossblood.org.au.

This vacancy is managed directly by Lifeblood's Talent Engagement team. We will not accept candidates from external recruitment agencies on this occasion.

Note

We are an equal opportunity employer and welcome applicants from all backgrounds.


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