People Support Team Lead

2 days ago

Melbourne, Victoria, Australia Australian Red Cross Lifeblood Full time
Overview

Join to apply for the People Support Manager role at Australian Red Cross Lifeblood

Grow and lead a high-performing People & Culture support team delivering seamless service and impact. This is a permanent position with flexible work arrangements.

Responsibilities
  • Lead a high-performing People & Culture support team delivering seamless service and impact
  • Drive the transition to a new tiered service delivery model, set service levels and performance measures, and foster accountability and continuous improvement
  • Collaborate across P&C and the wider organisation to ensure consistent, employee- and leader-focused experiences
  • Refine policies, streamline processes, and champion proactive, solutions-focused ways of working
Qualifications
  • At least 5 years' experience in a customer-focused People & Culture role within a large or complex organisation
  • Proven leadership of operational or service delivery teams with coaching and capability-building experience
  • Track record of creating high-performing, customer-focused teams that improve employee and leader experience
  • Experience managing service desks or tiered support models with SLAs and performance metrics
  • Solid knowledge of P&C processes, including awards, agreements, and executive remuneration, with ability to apply to payroll and compliance
  • Hands-on experience with payroll (Chris21 preferred), HRIS (SAP SuccessFactors preferred), and Time & Attendance (Humanforce preferred)
  • Strong skills in process improvement, compliance, and continuous service optimisation
  • Exceptional collaboration and stakeholder engagement across all levels
  • Advanced Microsoft Office skills (Excel, Word, Teams) with data analysis and reporting
  • Clear, confident written and verbal communication
  • Sharp numeracy, problem-solving, and attention to detail, with excellent time management and prioritisation
Employment details
  • Permanent position with WFH flexibility
  • Preference for full-time but open to 0.8 FTE (4 days per week) for the right candidate
  • Salaries starting from $140k+ + Superannuation + Salary Packaging
Next steps

We're committed to moving fast in recruitment and will respond to every applicant. If selected, you'll complete background checks with our support. Please apply online; we cannot accept applications via email.

For further details on this position, contact Tayler at tdobbs@redcrossblood.org.au.

This vacancy is managed directly by Lifeblood's Talent Engagement team. We will not accept candidates from external recruitment agencies on this occasion.

Note

We are an equal opportunity employer and welcome applicants from all backgrounds.


#J-18808-Ljbffr

  • People Support Team Lead

    2 days ago

    Melbourne, Victoria, Australia Lifeblood Full time

    Lead a high-performing People & Culture support team delivering seamless service and impact Permanent position with WFH flexibility Salaries starting from $140k+ + Superannuation + Salary Packaging Discover life-giving possibilities Lifeblood is more than just a job or a career, it's an opportunity to be part of something that matters.As an organisation, our...

  • People Support Team Lead

    2 days ago

    Melbourne, Victoria, Australia Australian Red Cross Lifeblood Full time

    OverviewJoin to apply for the People Support Manager role at Australian Red Cross LifebloodGrow and lead a high-performing People & Culture support team delivering seamless service and impact. This is a permanent position with flexible work arrangements.ResponsibilitiesLead a high-performing People & Culture support team delivering seamless service and...

  • People Support Team Lead

    5 days ago

    West Melbourne, Victoria, Australia Australian Red Cross Lifeblood Full time $135,000 - $145,000

    Lead a high-performing People & Culture support team delivering seamless service and impactPermanent position with WFH flexibility$135k - $145k + Superannuation + Salary PackagingDiscover life-giving possibilities Lifeblood is more than just a job or a career, it's an opportunity to be part of something that matters. As an organisation, our purpose is...

  • People Support Team Lead

    4 days ago

    West Melbourne, Victoria, Australia Australian Red Cross Lifeblood Full time $135,000 - $145,000 per year

    Job description:Lead a high-performing People & Culture support team delivering seamless service and impactPermanent position with WFH flexibility$135k - $145k + Superannuation + Salary PackagingDiscover life-giving possibilitiesLifeblood is more than just a job or a career, it's an opportunity to be part of something that matters. As an organisation, our...

  • Team Lead

    5 days ago

    Melbourne, Victoria, Australia Pete'S Support Full time

    SIL Team Leader Immediate Start in the South EastWe are seeking a dedicated and experienced SIL (Supported Independent Living) Team Leader to join our team at Pete's Support. As a Team Leader, you will be responsible for overseeing the day-to-day operations and providing support to residents with disabilities in a warm and nurturing environment.Key...

  • People And Culture Operations Lead

    4 weeks ago

    Melbourne, Victoria, Australia Public Sector People Full time

    1 day ago Be among the first 25 applicantsA local council in Melbourne's inner south-east is seeking an experienced People and Culture Operations Lead for a 2-Month Contract. You'll step into a critical operational leadership role, overseeing core People and Culture functionsIncludingPayrollRecruitment and talent acquisitionLeave and employment condition...

  • People And Culture Operations Lead

    2 weeks ago

    Melbourne, Victoria, Australia Public Sector People Full time

    1 day ago Be among the first 25 applicantsA local council in Melbourne's inner south-east is seeking an experienced People and Culture Operations Lead for a 2-Month Contract. You'll step into a critical operational leadership role, overseeing core People and Culture functionsIncludingPayrollRecruitment and talent acquisitionLeave and employment condition...

  • People Services Team Lead

    1 week ago

    Melbourne, Victoria, Australia Deliberatepractice Full time

    Make a Difference- Operational Focus- Salary circa $117,000 plus superannuationThis organisation delivers an invaluable service to the community and prides itself on being able to support the people of Victoria in times of need. A fantastic opportunity now exists to join the People and Culture function and be part of a high functioning team.Managing a team...

  • Team Lead

    1 week ago

    Melbourne, Victoria, Australia Legal People Full time

    Supervise, mentor and motivate Office Services team Exceptional resources and infrastructure Excellent salary package, benefits and team culture | CBD About our client...Our client is a highly regarded law firm known for their commitment to their clients and attracting the best talent by offering its staff flexible work arrangements and an impressive range...

  • Team Lead

    4 days ago

    Melbourne, Victoria, Australia Legal People Full time $104,000 - $130,878 per year

    About Our Client...Our client is a highly regarded law firm known for their commitment to their clients and attracting the best talent by offering its staff flexible work arrangements and an impressive range of benefits.About The Role...Reporting to the Operations Manager, you will supervise, lead and mentor a small Office Services team (3 direct reports) in...