Technical Services Manager

JDE Peet's is the world's leading pure-play coffee and tea company, serving approximately 4,392 cups per second, and is headquartered in the Netherlands. For more than 265 years, we've been inspired by the belief that it's amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Australian favourites such as Moccona, L'OR, Harris, Campos Coffee, Piazza D'Oro, Espresso di Manfredi, Pickwick and more.

What's it like to work at JDE Peet's?

At JDE Peet's, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.

We offer our people a range of learning and development programs to support their personal growth, and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way. We care about our environment and are rooted in our Common Grounds sustainability program which focuses on Responsible Sourcing, Minimised Footprint and Connected People.

Apply to unleash a cup of amazing for your career. Unleash your possibility

As the Technical Services Manager, you will drive effective management of our coffee machines and equipment to ensure we uphold service agreements with customers. Working within the out of home sales team, you will lend expertise to ensure the most suitable machines and equipment are utilised for optimal performance. This role is based in both our North Sydney office and Kingsgrove roastery, managing a team of five specialists across technical services and support. Are you up for this challenge?

In this role, you will:

• Manage a team of Service Specialists for machine installations, technical services support, training, spare parts warehousing, and equipment supply and demand planning
• Monitor financial performance for the technical services budget and implement cost-effective solutions where appropriate while maintaining service excellence
• Manage third-party technical service supplier relationships, including contract management, ensuring service level agreements are being met
• Collaborate with our out of home sales team on equipment strategy and portfolio selection
• Manage equipment and spare parts inventory

Working at JDE Peet's is hands-on, giving you an opportunity to leave your mark. For this role as a Technical Services Manager, we're looking for someone who has the following skills and experience:

• You hold at least 7 years' experience in a similar position, with a focus on providing a high level of customer service
• Experience working with coffee equipment will be highly regarded
• Experience working closely with an out of home sales team will be highly regarded
• You are analytical with the ability to build and deliver strategy
• You have experience managing a budget, with experience implementing cost-effective solutions

What's in it for you?

• Support, training and an extensive onboarding program
• Hybrid working – up to 2 days a week working from home #LI-Hybrid
• Delicious coffee and tea on-site and quarterly free staff orders of your favourite coffee and tea brands
• Campos Coffee discounts up to 50% off
• Free parking at our Kingsgrove office
• Access up to two days of special event leave per year to utilise for your birthday, school events, moving, or volunteering
• Opportunity to purchase up to 10 days of additional Annual Leave per year

If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise)

Our DE&I Statement

At JDE Peet's we aim to create a better future where we authentically serve, reflect, and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.

Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.