Technical Services Manager

2 days ago

Sydney, New South Wales, Australia beBeeTeam Full time $120,000 - $130,000
Field Support Team Lead Role

This is a senior leadership position responsible for leading and managing a team of Field Service Analysts.

Key Responsibilities:
  • Lead a high-performing team, providing guidance, support, and development opportunities to ensure effective delivery of technical support services.
  • Motivate and promote team happiness through ongoing professional development, training, and coaching. Identify training needs and provide personalized learning paths.
  • Foster a collaborative, results-driven, and supportive team culture that promotes knowledge sharing, cross-functional collaboration, and continuous improvement.
Service Desk Operations/Management:
  • Oversee the day-to-day operations of the Field team, ensuring timely and quality delivery of technical support services.
  • Supervise Field Engineers, responsible for the overall health and performance of the team.
  • Manage ticket allocation, scheduling, and dispatching to ensure efficient workload distribution.
  • Assist in the management of technical toolsets and integrations to streamline processes.
  • Provide technical expertise and guidance to resolve complex technical issues as a key escalation point for the Field Team.
Performance Monitoring, Reporting, and Documentation:
  • Establish and analyze Field performance metrics, producing relevant reports with actionable recommendations using Confluence.
  • Identify opportunities for process improvements and contribute to the development of best practices for enhanced service effectiveness.
  • Ensure accuracy and currency of data by updating documentation systems.

This role offers an exciting opportunity to join a healthcare provider and make a significant impact on their technical ecosystem. If you have a customer-centric mindset, a positive attitude, and a willingness to take on new challenges, we would welcome your application.

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