Field Service Engineer

Regional Overview and Travel Requirements

• Must reside in: Sydney, NSW Australia
• Region covers but not limited to: NSW area
• Travel: ~80% including overnights
• Reports to: Regional Field Service Manager

Position Summary

We are looking for a high performing, ambitious Field Service Engineer with the hunger to succeed. CUTERA ANZ is a fast-paced dynamic team that thrives on achieving results in a supportive team environment. Your role will be pivotal in the testing, installation, preventative maintenance, troubleshooting and support of CUTERA ANZs full product portfolio. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems and RF devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.

You will support our diverse range of customers by establishing and maintaining collaborative relationships with external and internal customers to consistently manage customer expectations and contribute to their success. This will include all aspects of customer support, excellent communication, repair work execution, service reporting and initiatives to ensure our customers are well supported. The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLs, dermatologists, plastic surgeons, and other practitioners throughout the territory.

Duties & Responsibilities

• Provide outstanding professional, courteous, prompt and skilled technical service to Cutera customers.
• Responsible for the operational quality of the system and instructing customers on the operation and maintenance of the system.
• Responsible for documenting all service activities in compliance with FDA requirements.
• Develop resolutions to critical troubleshooting problems; resolve complex issues in creative and effective ways.
• Use people and technical skills to make the customer interactions a positive, pleasant and memorable experience.
• Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, new purchases, contracts, and additional customer training.
• Identify error codes, re-occurring problems, or odd troubleshooting solutions to direct Manager and R&D to solve problems and directly contain department material expenses and company costs.
• Ability to flash update software and firmware.
• Timely and accurate reporting of RMAs, work orders, performance data, device logs, van stock and expense reports necessary.
• Other duties as needed or required.

Minimum Requirements & Qualifications

• Bachelor of Science in Electrical Engineering, or equivalent qualification in laser technology is preferred.
• Engineering or Trade Qualifications in Industrial Electronics, Laser Technology, or a similar field.
• Experience working with high voltage DC circuits and precision optical & mechanical alignments.
• Minimum of 3+ years of experience in electronic system troubleshooting. Laser experience preferred.
• Minimum of 2+ years of experience in the installation and ongoing maintenance of electronic and electromechanical machinery.
• Knowledge and understanding of optics, electronics, and mechanical principles is required, as well as the ability to troubleshoot electronic, optical and mechanical assemblies down to component level.
• Candidates must reside in Sydney, NSW and have the ability to travel on short notice if required.
• Be able to travel both interstate and international to support customers and attend training/meetings as required.
• Expert customer service skills, positive attitude, and ability to clearly and tactfully communicate with others.
• Must be able to lift 20 kgs
• Excellent written and verbal communication plus organisational skills.
• Medical device experience highly regarded.
• Experience with Salesforce.com or similar system highly regarded.

What We Offer

• Continuous world class training and professional development provided
• Opportunity to collaborate with other like-minded engineers locally and globally
• Car & Fuel allowance
• Staff benefits - Health insurance
• Above award rates
• Flexible working arrangements

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