Service Delivery Manager

1 week ago

Sydney, New South Wales, Australia Nationwide Group Full time
Overview

Join to apply for the Service Delivery Manager - NSW role at Nationwide Group.

At Nationwide Group (NWG), we don't just move vehicles—we keep Australia moving. Backed by RACV and trusted by government, law enforcement, and automotive partners, we're the engine behind the country's largest emergency roadside assistance and towing network. With 750+ dedicated team members—over 550 of them on the road—we deliver safe, reliable, and efficient service around the clock.

About The Role We're seeking an experienced and motivated leader to guide, support, and inspire our Tow Truck Operator workforce (both employees and contractors). This role is pivotal in driving performance, ensuring compliance, achieving service KPIs, and supporting growth—all while delivering outstanding customer outcomes. This isn't just an operational position—it's an opportunity to shape capability, lead change, and make a tangible impact across our national transport and towing network.

What You'll Do
  • Lead, mentor, and support drivers to deliver safe, efficient, and high-quality services.
  • Build strong partnerships with drivers, aligning performance with profitability and customer expectations.
  • Oversee training, coaching, and compliance to meet national safety and service standards.
  • Champion continuous improvement—identify opportunities, solve challenges, and enhance operational performance.
  • Collaborate with internal stakeholders to deliver seamless, customer-first experiences.
  • Monitor performance data, interpret insights, and implement initiatives that lift service delivery and business results.
About You

You're a confident and capable leader with proven experience in contractor management and transport operations. With a balance of strategic thinking and hands-on leadership, you know how to build high-performing teams, exceed customer expectations, and make systems work smarter.

What You'll Bring
  • Demonstrated experience managing contractors or field teams (transport, logistics, or service industries ideal).
  • Strong coaching and mentoring skills.
  • Solid knowledge of safety compliance, KPIs, and cost-performance management.
  • Proven ability to build trusted relationships with contractors and stakeholders.
  • Analytical mindset with a knack for turning data into action.
  • Excellent communication, influencing, and problem-solving skills.
  • A collaborative, outcomes-focused approach.
Why Join Us?

At Nationwide Group, you'll be part of a respected, growing business that values its people. We offer:

  • A supportive leadership team and a collaborative culture
  • Employee benefits including discounted roadside assistance, insurance, and accommodation
  • Access to our Employee Assistance Program (EAP)
How To Apply

Interested? To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).

No recruitment agencies please.

Please note only shortlisted candidates will be contacted.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Project Management and Information Technology
  • Industries: Truck Transportation

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