Systems Support Team Lead

3 weeks ago

Perth, Western Australia Paxus - Technology + Digital Talent Full time

Our client, a global consultancy, is seeking a Systems Support Team Lead for an initial 12-month contract (renewable) with a leading global mining organization. This is a critical leadership role overseeing a high-performing team of infrastructure engineers, ensuring operational excellence, effective incident response, and continuous service improvement.

What You'll Be Doing:

  • Lead and manage a team of infrastructure engineers, acting as the first point of contact for production incidents and requests, ensuring 24/7 coverage within the location.
  • Oversee the timely reporting and resolution of infrastructure outages and service failures, collaborating with vendors and site support teams to implement effective solutions.
  • Develop, maintain, and enhance internal and support knowledge bases.
  • Engage with stakeholders to keep the domain strategy relevant and up to date.
  • Foster an effective customer service culture within the team.
  • Provide mentoring, coaching, and development opportunities for team members.
  • Manage contractors for works within the operational area.

What You'll Bring:

  • Strong commitment to the safety of yourself and your team.
  • Proven leadership experience in frontline teams or service desk functions.
  • Solid knowledge of workstation and server-based technologies.
  • Familiarity with Cisco and networking technologies.
  • Sound understanding of IT security principles.
  • Proficiency with network management systems.
  • Working knowledge of ITIL principles and processes, as well as experience with ServiceNow.

Desirable Qualifications & Experience

  • Degree or equivalent in a relevant discipline.
  • Several years' experience in computer systems engineering or a broader IT domain.
  • Experience in mining operational technologies will be highly regarded.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Nicole Oo via email: noo@paxus.com.au

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

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