Level 1 Service Desk Technician

3 weeks ago

Perth, Western Australia Open Systems Support Full time

Direct message the job poster from Open Systems Support

Technical Director @ Open Systems Support

Join Our Team as a Level 1 Service Desk Technician

Are you ready to make a difference in the world of IT support? We're looking for a Level 1 Service Desk Technician to join our team at Open Systems Support. This full-time permanent position offers an exciting opportunity for individuals with a passion for customer service, a knack for problem-solving, and a diverse skill set in IT.

About Us:At Open Systems Support, we're dedicated to providing exceptional IT solutions and support to our clients. Our team is known for its dynamic and collaborative environment, where every member plays a crucial role in our success.

Key Responsibilities:

  • Efficiently manage user issues across multiple operating systems through ticketing systems
  • Clearly communicate timeframes and solutions to users and management
  • Provide top-notch face-to-face, telephone, and remote support with a professional phone demeanour
  • Meticulously document procedures and site details
  • Handle backups, investigate issues including virus and spam concerns
  • Troubleshoot problems logically and effectively
  • Proactively review errors, logs, and alerts to prevent downtime

Skills and Experience:

  • A degree in IT or relevant industry certifications (MCP, CompTIA) preferred, TAFE training also considered
  • Minimum of 1 year of experience in a client-facing role, MSP experience preferred
  • Strong knowledge of system administration across multiple operating systems including Microsoft 365, Windows Server technologies, Active Directory, Exchange, and Linux administration
  • Excellent communication and interpersonal skills with a professional phone demeanour
  • Proficient troubleshooting abilities
  • Valid driver's license and access to a car
  • Opportunities for growth and advancement within the company
  • Permanent full-time position with a dynamic, close-knit team

If you're ready to take on new challenges, work with cutting-edge technologies, and be a part of a supportive team, apply now to join us at Open Systems Support

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesComputer and Network Security

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