IEA Service Manager

Overview

Service Manager - Inclusive Employment Australia (IEA) role at Workways Australia

Location: Cairns & Innisfail, QLD

Contract Type: Full Time Permanent

The role of an IEA Service Manager is to oversee the delivery of specialised employment services for individuals with disabilities, ensuring they receive tailored support to achieve sustainable employment. They will manage the day-to-day operations of IEA staff and objectives in their local area, motivate and develop program staff, monitor performance with the Regional Manager, and build relationships with employers, community organisations, and stakeholders to create inclusive job opportunities. Their leadership fosters a supportive environment where participants can develop skills, access resources, and achieve meaningful employment outcomes.

What Being a Service Manager Involves

• Drive performance to meet key targets and service delivery standards.
• Oversee day-to-day site operations, including staff, assets, vehicles, and building maintenance.
• Ensure compliance with government contracts, legislation, and internal quality standards.
• Monitor and manage site finances in line with policies and contract guidelines.
• Lead WHS practices, including site inspections and emergency drills.
• Deliver high-quality, customer-focused employment services to participants.
• Coach and develop staff through continuous improvement and collaboration with internal teams.
• Build strong relationships with employers, government agencies, and the local community.
• Seek out new business and partnership opportunities to grow service reach.
• Ensure all reporting and contract obligations are met and audit-ready.
• Stay up to date with economic trends and promote Workways as a trusted employment partner.
• Support staff in achieving individual performance goals and meeting quality benchmarks.
• Manage site risk by identifying and addressing potential issues proactively.

About You

• You build strong local networks and understand the local job market.
• You understand trauma-informed practice or learn new frameworks quickly.
• You adapt well to change and meet stakeholder needs in regulated settings.
• You keep accurate records and are confident using computers and managing files.
• You communicate well and build positive relationships with diverse clients.
• You follow WH&S and risk procedures and lead by example.
• You stay organised and manage your time effectively.
• You work well in a team and align with the values of Workways Australia (Respectful, Ethical, Engaged, Accountable, and Sustainable).

About Us

Workways Australia - we get people connected. We're a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout VIC, NSW, and QLD. We are a community focused organisation, committed to making a positive social and economic difference for those living and working in our communities.

What We Will Offer You

• Attractive base salary, enhanced by salary packaging benefits of up to $15,900 per year
• Monthly paid Accrued Days Off (ADO) - available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to lifestyle discounts through partnering organisations.
• A supportive team environment committed to making a difference in the communities we live and work in.
• Access to ongoing learning and development opportunities

How To Apply

To apply for this position please click Apply Now to enter our online recruitment portal. Applications must include a resume and cover letter. Applications close 01 October 2025 (or earlier if a suitable candidate is found).

Other notes: Please note that the successful applicant will be subject to a satisfactory Police check and WWVC/WWCC/Blue Card (as required per State/Territory) as a pre-condition of employment. Aboriginal, South Sea and Torres Strait Islanders are encouraged to apply. If you have any questions regarding the role please contact us.

Workways Australia respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples.

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