Patient Coordinator

3 weeks ago

Melbourne, Victoria, Australia Sinclair Dermatology Full time
Introduction

About Sinclair Dermatology: Sinclair Dermatology is the largest dermatology centre in Victoria, Australia, treating more than 50,000 patients a year. We treat a wide range of skin and hair diseases from common ones to rare and very severe conditions requiring treatments not available elsewhere in Australia. We are an internationally recognised centre of research in skin and hair diseases. We are also a postgraduate training centre in dermatology for other health professionals, including dermatologists from all over the world.

Description

The Role: We are seeking a friendly, proactive and customer-focused person to join our team. In this full-time position, you will be responsible for maintaining patient records, coordinating the doctor's schedule, communicating with GP clinics, booking appointments, responding to patient inquiries via phone and email, preparing procedure quotes, and performing various administrative tasks as assigned by your team leader. This role is essential in ensuring every patient has a seamless and positive experience with our practice.

Requirements of the role

We are looking for someone who has:

  • Strong desire to work in medical administration
  • Exceptional customer service and communication skills, with the ability to interact with patients and staff in a warm and empathetic manner
  • Team player with a positive approach and genuine desire to help others
  • Excellent organisational and time management skills, with the ability to multi-task and prioritise effectively
  • High attention to detail
  • Thrives in a fast-paced environment and adapts quickly to change
  • Punctual and reliable
  • Is proficient in Microsoft Office Tools
Why Join Us
  • Be part of a supportive, collaborative team culture that values respect and inclusion.
  • Access ongoing opportunities for professional growth and development.
  • Play a key role in enhancing customer satisfaction and building long-term loyalty.
  • Employee Assistance Program

If this role sounds like a great fit for you, we would love to hear from you. Please upload your current CV and a cover letter stating why you are interested in the role.

Please note that only shortlisted applicants will be contacted.


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