Estates Manager

Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.

The role of an Estates Manager is to provide corporate property management support, service co-ordination and advice for a commercial property estate comprising multiple offices, retail units, industrial units and other specialist interest. The purpose of this role is to provide an efficient and effective administration service as well as strategic advice for the estate. This role will be responsible for the management and development of client relationships in order to achieve maximum profitability and to generate new opportunities for business development within the Business Group and within Colliers International.

• Management of landlord enquiries and observation of obligations under the lease
• Regular liaison with tenants on other responsibilities
• Co-ordinating and resolving third / neighbouring party requirements and disputes
• Co-ordinating and managing the sublet estate
• Planning, undertaking and reporting on inspections
• Ensuring that property files are up to date
• Ensuring that there is the appropriate level of data, supervision and regular reporting on the client property database
• Managing specialist service partner provisions across a portfolio of properties
• Review and quality assure reporting and recommendations from specialist subject matter experts
• Carry out routine Lease Advisory and Agency work
• Monitoring and updating any client helpdesk
• Co-ordination of quarterly tenant meetings
• Performance management of contractors and service providers
• Contribute to the planning, development and monitoring of premises
• Collation of data and reporting on H&S and Environmental performance
• Accident investigation and reporting, and assisting with co-ordination of insurance claims
• Invoice processing
• To be aware of and comply with company and statutory requirements regarding health and safety, fire and hygiene
• The candidate will be expected to work in a flexible way and as part of a team
• Line management of an administrator.

Essential Skills

• Intermediate knowledge of Microsoft Office products.

High Quality Work

• You continuously look to improve the quality of my work and ensure quality control. You find solutions to problems and pre-empt issues.

Productivity & Efficiency

• You are able to work under pressure and to tight deadlines
• You challenge where you see tasks could be delivered more efficiently
• You can adapt and manage your service to meet changing client requirements, always delivering high levels of client satisfaction.

Collaboration

• You should be a team player and able to carry out instructions as well as work on own initiative
• You promote information sharing and new working relationships to improve collaboration and/or generate new business.

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.

What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what's right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.