Local Community Consultant

2 weeks ago

Melville, Australia Medibank Full time
Overview

Medibank – Booragoon, Western Australia, Australia

Local Community Consultant at Medibank (full-time)

Join Medibank in Booragoon to connect products and services with your local community and deliver end-to-end support across in-store, phone, community, and messaging channels. A flexible rotating roster is involved, with hours 8am–8pm, Monday to Friday, and some Saturday work. This role may also involve support at the Rockingham store to assist the wider team.

About the Community Team

Medibank's purpose is "Better Health for Better Lives" for both employees and customers. Geographically based, cross-functional teams build stronger community connections, trust, and provide more personalised support by tailoring experiences to local needs and delivering meaningful work.

About the Role

We have an exciting opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, in Booragoon. You will help Medibank's products and services reach the local community and own the customer experience across multiple channels.

Key characteristics: you are curious, creative, results-driven, and open to new ideas and ways of working. You will solve everyday challenges and keep customers at the heart of everything you do.

There are six magnets driving our ambition: People, Trust, Customer, Growth, Value, and Health, which support autonomy and local service within Geo teams.

About You
  • You're a multitasker who confidently supports customers across messaging, face-to-face, and phone channels.
  • You're passionate about serving your local community and growing lasting customer relationships.
  • Self-motivated and results-driven, you deliver the right solutions with accuracy and care.
  • You're diligent and detail-oriented, ensuring every interaction is accurate, the right product/service fit, and customer privacy is protected.
  • You're a true team player, ready to support peers and explore new ideas to better serve the community.
Why You'll Love It Here
  • Flexible Working: In-store, work from home, or in the community, depending on business needs.
  • Growth Opportunities: Access skills development, career pathways, and opportunities to innovate within Medibank.
  • Supportive Environment: A culture that values well-being, welcomes new ideas, and celebrates success.

If you are a customer service expert seeking to support your local community through a multi-channel approach, we'd love to hear from you

Inclusion and Accessibility

We believe in everyone's potential and strive for inclusion. We encourage applications from Aboriginal and Torres Strait Islander candidates, people with disabilities, and LGBTQIA+ community members. For adjustments or alternative formats during recruitment, please contact careers@medibank.com.au. For more on our commitments, visit https://careers.medibank.com.au/culture/diversity-inclusion/

Employment Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Customer Service and Sales
  • Industries: Wellness and Fitness Services and Insurance

Perth, WA region; salary range A$81,774.00–A$85,193.00 (where listed), with location-specific postings and updates as applicable.


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