Website Support Officer

Application closing date: Sunday, 17 August 2025
• 11:59pm, Canberra time (in Canberra)

Estimated start date: Monday, 22 September 2025

Location of work: VIC

Working arrangements: The role will be based in the office - Opportunities to work remotely exist once knowledge/capability is demonstrated.

Length of contract: 1 x 6 months

Contract extensions: 1 x 12 months

Security clearance: Must be able to obtain Baseline

Rates: $45 - $55 per hour (inc. super)

The Aged Care Quality and Safety Commission (ACQSC) is seeking a Digital Content Developer (Website Support Officer - SharePoint).

The role of the Digital Content Developer is to support the ACQSC by converting technical, process driven, and supporting documents into webpages and other interactive digital content. Their focus is to produce digital content in line with established development processes from specification documents. This role assists in the ongoing development and maintenance of a SharePoint-based formal document management system covering the Commission's functions. This role requires excellent technical competencies in producing high quality digital content with good time management skills.

Key Responsibilities:

The Digital Content Developer will be required to maintain and develop content in SharePoint that supports Commission staff to effectively interact with business units.

Adhering to team processes, the Digital Content Developer will be required to:

• Assist in content publication including creating, editing, reviewing, and archiving digital content, ensuring consistency in presentation and branding.
• Assist in the curation of Commission documentation and the team's digital asset library.
• Develop site maps.
• Develop site page templates.
• Contribute to documenting the team's processes.
• Respond to Service Desk requests and incidents.
• Manage cross-functional workflows and ensure high quality outcomes.
• Demonstrate attention to detail and finalisation of allocated tasks in a timely fashion.
• Work independently within an environment of change and ambiguity, and with minimal instruction or guidance.
• Work in and with geographically dispersed teams.
• Resolve conflicts between competing work goals, priorities, and projects.
• Display sound judgement in challenging environments.
• Demonstrate commitment to the Commission Values.
• Complete other related duties as assigned.

Essential Requirements

• Ability to read, understand and interpret technical information to produce engaging digital content in the form of web pages on SharePoint sites.
• Ability to estimate time to complete technical requirements and report effectively.
• Ability to edit and publish SharePoint intranet sites to maintain comprehensive and unified suites of interlinked resources, with a high level of independent technical expertise, or ability to quickly learn competencies in this product.
• Effective communication skills including:
  o Ability to build productive working relationships in matters relating to internal stakeholders.
  o Excellent presentation skills of complex, engaging and intuitive technical functions; and
  o Ability to participate in idea forums and other types of interpersonal meetings.
  • Strong technical skills in SharePoint, Visio, and DevOps, and/or demonstrated aptitude in learning how to operate new technologies.
  • Ability to analyse digital content for quality and accuracy.
  • Strong self-management skills including the ability to organise work activities and complete tasks within agreed timeframes.
  • Capability to innovate and anticipate opportunities.

Desirable Requirements:

• Advanced knowledge of SharePoint site administration.
• Knowledge of SharePoint content management and creation.
• Project Management skills and DevOps/Agile methodologies.
• Use of DevOps as a work item management tool.
• Knowledge and experience in the suite of Adobe editing tools.

HOW TO APPLY

Please update your CV to highlight your previous work experience to demonstrate your suitability for this role. You will be required to provide a written summary of no more than 3000 characters to demonstrate your capability and capacity for the role by addressing the Essential and Desirable Requirements in the Job Description.