Systems Support Officer

4 weeks ago

Melbourne, Victoria, Australia Australian Primary Health Care Nurses Association (APNA) Full time

Do you have experience in systems administration and support, and want to make a real difference? We want to hear from you Come and join the Australian Primary Health Care Nurses Association (APNA) and be the go-to person for our database, website and associated systems.

  • Work with a strong, vibrant, growing team
  • An exciting opportunity to do great work that has an impact
  • Melbourne-based hybrid role with at least one day (Thursdays) in our CBD office, regularly accompanied by hot jam donuts
  • Substantial salary packaging benefits

About APNA

The Australian Primary Health Care Nurses Association (APNA) is the peak body and professional membership association for all nurses working outside of a hospital setting in Australia. APNA provides education, representation, advocacy and support services for primary health care nurses across the country.

About The Role

Sitting within the APNA Nurse Engagement and Professional Development team, you'll work to support APNA with database, systems and website tasks related to our subscribers, members, and their experience. Our BOND database includes our CMS, DAM and CRM. This is an exciting opportunity for someone who is an excellent problem solver and is highly adaptable. This is a three day per week role, hybrid between our Melbourne office and home.

Responsibilities Include
  • Managing support tickets with our technology partner to resolve issues and roll out new features/enhancements
  • Working with APNA staff to bring their feature requests to life
  • Testing, refinement and bringing a best-practice eye to all developments
  • Data integrity and report management
  • Website content updates
  • Apply user experience principles to our website, user processes for sign-ups, etc.
  • Supporting the team with training, troubleshooting and system queries
  • Review and optimisation of existing website structure and content.

Essential Skillset
  • Advanced interpersonal skills, including oral and written communication, collaboration and relationship management
  • Ability to manage a large database on legacy software
  • Highly skilled and creative in troubleshooting and problem-solving
  • Excellent eye for detail, adaptability and persistence
  • Experience in process documentation
  • User experience research and design skills.

Desirable Skillset
  • Experience working in health care, membership organisations, or the not-for-profit sector.

APNA's Values

Better Together – We are passionate and collaborative, fostering an environment where diversity is valued, and all voices are heard.

Positive Disruptor – We are community-minded champions of change, innately curious and always open to innovation and ideas of the future.

Pursue Excellence – We are evidence-based in our approach and hold our stakeholders and each other accountable as we strive for the highest standards of excellence.
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