Website Support Officer

6 days ago

Melbourne, Victoria, Australia Buscojobs Full time
Overview

Mansys Pty Ltd, recruitment consultants, on behalf of Prolim Technologies, based in Moorabbin (VIC), is seeking an ICT Support Technician (Customer Support) to join their team on a permanent full-time basis in Moorabbin/Melbourne. Prolim delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as SolidEdge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to boost innovation, efficiency, and profitability for businesses across ANZ.

In this role, you will provide essential support, education, and guidance in the deployment and maintenance of clients\' computer infrastructure, diagnose and resolve technical problems, and contribute to clients\' engineering and product development success.

Responsibilities
  • Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware issues.
  • Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
  • Determining software and hardware requirements to provide effective solutions.
  • Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
  • Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
  • Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
  • Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.
Qualifications
  • Bachelor's degree in Mechanical Engineering or Information Technology, or a related field.
  • Demonstrated experience in PLM software support or a related role.
  • Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, and BMIDE).
  • Strong proficiency in CAD software, particularly the Solid Edge portfolio (including NX for Design) and Rhino.
  • In-depth knowledge of PLM modules including Requirements Management, Change Management, BOM Management, MCAD Integration, and programming/technical skills (e.g., TCL, VB.NET, HTML).
Compensation

Salary: 80,000 – 90,000 per year, plus bonus and superannuation.

Location: Moorabbin/Melbourne, Victoria (Australia). Employment type: Permanent, full-time.

Note: Only shortlisted candidates will be contacted.

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