Permanent Customer Service Officer

3 weeks ago

Sutherland Shire, Australia Careers at Council Full time

At Sutherland Shire Leisure Centres, we're more than just pools and gyms — we're a vibrant community space focused on health, wellbeing, and connection. We're seeking friendly, proactive Customer Service Officers to join our Leisure Centres. Both permanent full-time and part-time opportunities are available.

What you'll be doing
  • Be the first point of contact, delivering warm welcomes and lasting first impressions
  • Handle customer enquiries, bookings, and payments using our digital systems
  • Keep reception areas tidy, professional, and inviting
  • Assist with customer feedback and help resolve issues with a smile
  • Support daily admin tasks that keep our centres running like clockwork
Who we're looking for

We want people who love people. You'll thrive in this role if you have:

  • Experience in a fast paced customer service or reception environment
  • Great communication and conflict resolution skills
  • Confidence using POS systems and handling transactions
  • A calm, organised, and solutions focused approach

If you have a positive attitude and a desire to learn and grow within a supportive team, we want to hear from you.

Why join us

At Sutherland Shire Leisure Centres, we offer a vibrant workplace that values collaboration, achievement, respect, and evolution. Our team is dedicated to making a positive impact in the community, and we're committed to your personal and professional growth. Take the next step in your career and be part of a team that celebrates new ideas and solutions.

Requirements and conditions
  • Package: 58,545 - 61,927 gross p.a. plus 12% super
  • Hours of work: Permanent full-time (38 hours per week) with option of a 19-day month flex time arrangement. Permanent part-time up to 20 hours per week also available. Shifts across 3 Leisure Centres
  • Willingness to work across a 7 day a week spread, across all three Leisure Centres, operating from 5am – 9pm (Mon-Sun)
  • Benefits: fitness passport, employee assistance program, annual flu shots, health and wellbeing program and novated lease options
  • Pre-employment screening including reference checks, work rights verification, identity and health checks (including Covid-19 vaccination), and may include a Criminal History, Qualification and Working with Children Check; employment is subject to clearance

Suitable candidates are subject to pre-employment screening as described above. Reach out to Adam Dransfield, Team Leader Customer Experience, adransfield@ssc.nsw.gov.au for job-specific enquiries. Lucille Kilshaw, Talent Acquisition Business Partner, lkilshaw@ssc.nsw.gov.au can assist with recruitment related enquiries.

Click on the link to check out the Position Description.

Council is a Child Safe Organisation and is committed to the NSW Government's Child Safe Standards in our procedures, practices, programs and events.

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