SaaS Implementation Consultant

4 days ago

Melbourne, Victoria, Australia IntelligenceBank Full time
Company Description

IntelligenceBank is the leading digital asset management and marketing operations platform for brands in regulated markets. Used by over 800,000+ users in 55 countries, IntelligenceBank leverages AI and automation to help brands go to market quickly, stay on brand, and ensure regulatory compliance. Our headquarters are in Melbourne, Australia, with offices across the US, Canada, and the UK.

Job Description

A new opportunity has arisen for an Implementation Consultant with SaaS implementation experience to join our Marketing Compliance team.

Based in Melbourne and reporting to the Head of Client Solutions & Innovation, you will engage with enterprise customers to articulate their rules and implement custom risk detection within our platform. This hybrid role involves 3 days in the office and 2 days WFH.

We seek a critical thinker focused on consulting and delivery, with initiative, ownership, and a proactive approach. Your daily responsibilities will include:
  • Running workshops, managing technical inputs, and building relationships with stakeholders.
  • Implementing, testing, and optimizing rules in the IntelligenceBank Platform.
  • Introducing the platform and core concepts through document scanning projects.
  • Designing rules for web scanning projects to balance false positives and negatives.
  • Converting customer requirements into rule designs and understanding client compliance environments.
  • Consulting on platform channels and use cases, including workflow integrations.
  • Leveraging AI to address business challenges.
  • Collaborating with product managers and cross-functional teams on features and functionalities.
  • Supporting pre-sales efforts with demos and platform advice.
  • Working with Customer Success to support project delivery and reporting.
Qualifications

This role suits someone with enterprise SaaS experience, logical problem-solving skills, and resourcefulness. We value outcome-oriented individuals eager to grow with us.
  • Excellent customer-facing communication skills.
  • Experience leading meetings with diverse stakeholders.
  • Analytical skills for requirements extraction and refinement.
  • Ability to break down requirements into technical steps.
  • Proficiency in formulas and logical expressions.
  • Experience writing and executing test cases.
  • Proficiency in Google Sheets or Excel, and basic SQL.
  • Comfort with both high-level overview and detailed work.
  • Hands-on experience with rules engines or similar systems.
  • High technical literacy, able to communicate with engineers and data scientists.
  • Python or other programming experience is a plus.
  • AI experience, including prompting, is a plus.
  • Knowledge of regulatory and compliance standards in relevant industries is advantageous.
Additional Information

Next Steps: Once you apply, your application will be reviewed, and you'll be contacted via phone or email.

Our process includes phone screening, face-to-face interviews covering behavioral and practical questions, and final checks such as references and criminal history.

Apply now, and we look forward to learning more about you

"We're a Circle Back Employer & commit to replying to every applicant."
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