Senior Process Improvement Specialist

3 weeks ago


Adelaide, South Australia Bendigo Bank Full time
Overview

Bendigo Bank seeks a highly accomplished Senior Process Improvement Specialist to lead and deliver significant improvements across the organisation. This pivotal role demands a proven leader with Lean Six Sigma Black Belt expertise to spearhead complex, enterprise-wide initiatives.

Closing date: COB Tuesday, 9th September 2025 (please note shortlisting and interviews may commence prior to closing date so don't delay: apply now)

Position Description: PD Senior Process Improvement Specialist (002).docx

Responsibilities

You will be responsible for end-to-end process design and re-engineering, driving measurable gains in efficiency, cost reduction, customer experience enhancement, and risk mitigation. This includes championing a culture of continuous improvement and leveraging advanced analytics and AI solutions to optimise processes.

You will work closely with senior leaders and executives, influencing strategy and reporting on progress. Success in this role requires experience leading complex, cross-functional projects, ideally within the financial services industry.

Expertise in leveraging AI solutions for process design and improvement is highly regarded. This is a high-impact role for a strategic process improvement specialist who thrives in a challenging, fast-paced environment.

Key responsibilities
  • Lead end-to-end process design and re-engineering projects utilising Lean Six Sigma Black Belt expertise.
  • Mentor and coach process improvement specialists and business SMEs in Lean Six Sigma practices.
  • Champion a culture of continuous improvement and data-driven decision-making.
  • Collaborate with senior leaders and executives, influencing strategy and reporting on progress.
  • Leverage advanced analytics and AI solutions (highly regarded) to optimise processes.
To succeed in this role, we'd love you to have:
  • Lean Six Sigma Black Belt Certification: This is essential. Please include where your certification was obtained.
  • Proven Project Leadership: Showcases success in leading and delivering cross-functional projects of significant complexity within a large organisation. Provide specific examples of projects you've led, highlighting challenges overcome and quantifiable results achieved.
  • Financial Services / Heavily Regulated Industries: Highlight knowledge of relevant regulatory requirements and risk management frameworks.
  • Exceptional Leadership and Communication: Articulate abilities to communicate complex information to diverse audiences, influence stakeholders at all levels, and build consensus around process improvement initiatives. Demonstrate experience mentoring and coaching others on process improvement methodologies (although direct mentorship is not required for this role).
  • Advanced Analytics & AI Expertise: Highlight any experience leveraging AI solutions to enhance process optimisation and decision-making. This is highly regarded.
  • Human-Centred Design: If you possess Human-Centred Design certification, highlight understanding and experience with this approach to process improvement. This is also highly regarded.

We offer flexible work options that put our people first and a hybrid model of minimum 60% on-site attendance based at any of our Head Office Locations.

This role is a Fulltime, 12 Month Contract (76 hours p/w).

So, why work for us?

With over 2.7 million customers, we are one of Australia's largest retail banks with a vision our purpose - 'to feed into the prosperity of our customers and communities, not off it'. We are regularly voted one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits
  • Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
  • We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don't tick every box we still want to see your application

We are committed to responding to all candidates, regardless of the outcome of your application.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Finance
Industries
  • Banking
#J-18808-Ljbffr

  • Adelaide, South Australia Bendigo Bank Full time

    OverviewBendigo Bank seeks a highly accomplished Senior Process Improvement Specialist to lead and deliver significant improvements across the organisation. This pivotal role demands a proven leader with Lean Six Sigma Black Belt expertise to spearhead complex, enterprise-wide initiatives.Closing date: COB Tuesday, 9th September 2025 (please note...


  • Adelaide, South Australia Bendigo & Adelaide Bank Full time

    Based at any of our head office locations, this 12-month fixed term, full time Process Improvement Specialist Role forms part of a function that reports to the Senior Manager Process Improvement and will form a key influence in the Operational Enablement Function that focuses on supporting process efficiency and compliance, customer experience enhancements,...


  • Adelaide, South Australia Bendigo And Adelaide Bank Full time

    Process Improvement Specialist**About the role**Based at any of our head office locations, this **12 month fixed term**, full time Process Improvement Specialist Role forms part of a function that reports to the Chief Operating Officer and will form a key influence in the Operational Excellence Function that focuses on supporting process efficiency and...


  • Adelaide, South Australia beBeeRiskAnalyst Full time $90,000 - $120,000

    Job description:The primary focus of this role is to enhance business processes and documentation within the Claims operations, specifically by improving existing workflows based on recent reviews.This position requires a candidate with expertise in claims analysis, who can effectively manage a program of works to support business problem resolution. The...


  • Adelaide, South Australia beBeeImprovement Full time $100,000 - $120,000

    About Our OrganisationWe are a leading provider of trusted products and services to over 800,000 members across South Australia. We are committed to making things better for our members and the community through innovative solutions and a culture of continuous improvement. This includes enhancing processes, identifying systemic issues and implementing...


  • Adelaide, South Australia beBeeImprovement Full time $90,000 - $120,000

    Job Description:We are seeking a talented Process Improvement Specialist to join our team. The ideal candidate will have extensive experience in process analysis and improvement, with a strong background in lean manufacturing practices.The successful applicant will be responsible for developing and implementing continuous improvement strategies to enhance...


  • Adelaide, South Australia Prudentia Process Consulting Full time

    Due to our sustained growth, we are seeking a seasoned Principal Process Engineer to join our dynamic team in Adelaide. In this role, you'll be responsible for providing technical guidance, leading a small team, and overseeing detailed design work in the oil and gas, energy, chemical and/or water industries.Key Responsibilities:Lead and mentor a small team...


  • Adelaide, South Australia Prudentia Process Consulting Full time

    Due to our sustained growth, we are seeking a seasoned Principal Process Engineer to join our dynamic team in Adelaide. In this role, you'll be responsible for providing technical guidance, leading a small team, and overseeing detailed design work in the oil and gas, energy, chemical and/or water industries.Key Responsibilities:Lead and mentor a small team...


  • Adelaide, South Australia beBeeTechnology Full time $93,785 - $97,363

    Business System OfficerYou will play a key role in driving business system and operational improvements for a leading organization.As part of our IT team, you will work closely with Senior Business Solutions Specialists to develop reports, BI dashboards, system improvements, electronic forms, and workflows. You will also be responsible for implementing...


  • Adelaide, South Australia beBeeProcess Full time $90,000 - $120,000

    Job OpportunityThe Senior Process position entails driving operational excellence and continuous improvement across industrial processes.Key Responsibilities:Develop and implement engineering methods and standards.Collaborate with cross-functional teams to optimize process efficiency.Support optimization initiatives and drive ongoing improvement.Ensure...