Team Leader

4 weeks ago

Melbourne, Victoria, Australia Flight Centre Travel Group Full time
Team Leader ( Cruiseabout ) - Melbourne Inner South East, VIC

Join to apply for the Team Leader ( Cruiseabout ) - Melbourne Inner South East, VIC role at Flight Centre Travel Group

Team Leader ( Cruiseabout ) - Melbourne Inner South East, VIC

1 week ago Be among the first 25 applicants

Join to apply for the Team Leader ( Cruiseabout ) - Melbourne Inner South East, VIC role at Flight Centre Travel Group

  • Absolutely love setting sail on the seas?
  • Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
  • Looking for your next leadership opportunity?

    • Absolutely love setting sail on the seas?
    • Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
    • Looking for your next leadership opportunity?

    Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our Melbourne Inner Southeast Store. Let's turn your passion for cruise holidays into an unforgettable journey with us Join the cruise revolution and let's make waves together #CruiseIntoYourDreamJob

    Key Responsibilities
    • Quoting, booking and invoicing cruise bookings and packages
    • Ensure that KPIs are met, meeting and exceed monthly sales targets
    • Support and handle walk in, email & telephone enquiries efficiently and accurately
    • Maximise sales opportunities by upselling & cross-selling
    • Monitor and action all relevant mailboxes daily
    • Maintain accurate and comprehensive product information in order to deliver and generate sales

    Who are you?
    • Proven experience working in a customer service environment and working towards sales targets
    • Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
    • GDS experience
    • Exceptional focus on details, adept problem-solving skills, and thrive under pressure
    • Ambitious, highly motivated, and proficient in organizing tasks efficiently

    What you'll Enjoy:

    Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures

    Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide

    Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Lt

    Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

    Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills

    Exclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and more

    Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

    Corporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

    Mental Health:Support and Employee Assistance Program for staff and family

    Social:Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

    Giving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

    Sustainability at the Helm: As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism

    ** Please advise your leader before applying **Seniority level
    • Seniority levelMid-Senior level
    Employment type
    • Employment typeFull-time
    Job function
    • Job functionInformation Technology
    • IndustriesTravel Arrangements

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