Associate Technical Support Engineer

Join to apply for the Associate Technical Support Engineer role at SPS Commerce

Join to apply for the Associate Technical Support Engineer role at SPS Commerce

Description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain

Description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain

Position Summary

We're seeking an Associate Technical Support Engineer to work within a tight- knit, winning team in our Customer Success team. Reporting to our Revenue Office, in this role you will be responsible for providing essential product support to customers through various communication channels, resolving basic support inquiries. You will succeed by solving technical challenges, staying at the forefront of industry trends and technologies and making a difference for our customers. If you're an excellent communicator with an interest in technical support and an eagerness to learn from experienced colleagues and mentors, this could be a great role to start your career with SPS

Key Responsibilities

• Work on the front line providing product support to customers through various communication channels, including training on applications and tools as needed
• You are patient and skilled at providing customer support related to basic system automation and legacy products and solutions. The team works with a diverse range of products, providing ongoing opportunities to learn and grow your expertise.
• Assess the nature of product issues and resolve support inquiries promptly
• Recognize and evaluate scope and impact of a potential issue, taking appropriate action to mitigate risk across the broader network
• Diagnose customer needs and engage collaborative resources when necessary, ensuring continuous communication with customers until resolution is achieved
• Work closely with internal teams while advocating for the customer's needs in cross-functional partnerships
  
  

Location:

In this hybrid role, you will be required to work onsite from our Melbourne Australia office 2 days per week (Thursdays mandatory)

Required Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• A strong interest in technical support and a commitment to continuous learning
• Effective problem-solving skills and critical thinking abilities
• Agility to adapt to shifting and concurrent priorities
• The ability to work collaboratively in a team-oriented environment
  
  

Preferred Qualifications

• Prior experience providing SAAS customer support
• A basic understanding of one or more programming languages, e.g., Java, C#, HTML, etc.
• Familiarity with file formats- XML, CSV, etc.
• Familiarity with data transmission methods (FTP, AS2, VAN)
• Basic understanding of Supply Chain processes, XML, and/or EDI schemas (X12, EDIFACT)
• ERP experience (NetSuite, QuickBooks, Acumatica, etc.)
  
  

Commitment To Our Employees

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a

meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesSoftware Development

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