Associate Technical Support Engineer, Supercharger

5 days ago

Melbourne, Victoria, Australia Tesla Full time
Associate Technical Support Engineer, Supercharger

Join to apply for the Associate Technical Support Engineer, Supercharger role at Tesla

Associate Technical Support Engineer, Supercharger

Join to apply for the Associate Technical Support Engineer, Supercharger role at Tesla

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What To Expect
The Technical Support team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Energy products. This specific role revolves around advanced global support for Tesla's Supercharger product.

What You'll Do

Remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and moreUtilize Linux to establish SSH connections with proprietary systems around the worldWrite and modify SQL queries to troubleshoot, monitor critical statistics, and generate reportsRetrieve and review remote system logs with proprietary tools for effective diagnosticsManage group and personal queues of service tickets pending actionCommunicate with external service teams to coordinate site visitsCollect service notes via email and maintain records in service ticketsHeavily collaborate with internal teams to find solutions for inquiriesDispatch Field Service Technicians for site visitsProvide technical expertise and guidance to our commercial Field Service TechniciansContribute feedback for improvements in Tesla's service and monitoring platforms

What You'll Bring

Understanding of commercial electrical metering, energy flow, power factor, and phase rotationUnderstanding of electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or componentsExperience with CRM systems, mobile case/ticketing systems, and bug-tracking systemsPatience and the ability to instruct and inform during the course of troubleshootingReliable internet connection and a quiet workspace free of disruptionsFlexible availability to work any shift (Day, Weekends, Public Holidays)Positive and energetic communication skills, strong writing skills, grammatical geniusProven track record of adapting in a fast-paced, detail-oriented environmentAbility to collaborate and foster strong working relationships with internal and external stakeholdersExcellent judgement in solving critical problems, ability to independently make decisions with limited directionAbility to prioritize workflows effectively according to multiple criteriaProficient with standard corporate productivity tools (email, voicemail, MS Office, internet navigation, CRM applications)Proficient in LinuxKnowledge of VIM is a plusBachelor's degree in a technical or science field, or Electrical engineering, Physics, Computer Science, or another relevant fieldForeign language proficiency is a plusBasic to advanced SQL knowledge is a plus

, TeslaSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesMotor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

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