Associate Energy Systems Technical Support Engineer

2 weeks ago

Melbourne, Victoria, Australia Tesla Full time
Associate Energy Systems Technical Support Engineer

Join to apply for the Associate Energy Systems Technical Support Engineer role at Tesla

Associate Energy Systems Technical Support Engineer

Join to apply for the Associate Energy Systems Technical Support Engineer role at Tesla

What To Expect
An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.

Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.

What You'll Do

Provide the highest level of customer support by answering customer inquiriesMaintain a high fleet availability through pro-active monitoring and resolving issues before they impact the customerEvaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systemsEducate our Installers and customers so they have optimal confidence in the operation of their energy storage systemDetermine if a technical solution can be resolved remotely or if on-site service is requiredCommunicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessaryAccurately record issues and data into a CRM databaseThis role may require shifted workweek to provide weekend support

What You'll Bring

Minimum 2 year of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering backgroundExcellent written and oral English communications skillsExcellent customer service skillsAbility to prioritize effectively and handle shifting prioritiesExperience with CRM systems and MS Office SuiteEnergy industry experience or background in a technical supportUnderstanding of distributed generation and/or energy storage systems preferred

, TeslaSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesMotor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

Referrals increase your chances of interviewing at Tesla by 2x

Get notified about new Technical Support Engineer jobs in Melbourne, Victoria, Australia.

Hawthorn, Victoria, Australia A$70,000.00-A$80,000.00 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Systems Engineer / Service Desk / Support - Level 2/L2

Melbourne, Victoria, Australia A$85,000.00-A$110,000.00 3 weeks ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 month ago

Port Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$90,000.00-A$130,000.00 3 months ago

Associate Technical Support Engineer, Supercharger

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 5 hours ago

Melbourne, Victoria, Australia 8 hours ago

Melbourne, Victoria, Australia 8 hours ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Burwood East, Victoria, Australia 4 hours ago

Technical Support Engineer, Amazon Robotics Technical Support (ARTS)

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 10 hours ago

Melbourne, Victoria, Australia 1 month ago

Lyndhurst, Victoria, Australia 5 hours ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 4 months ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Associate Energy Systems Technical Support Engineer

    5 days ago

    Melbourne, Victoria, Australia Tesla Full time

    Associate Energy Systems Technical Support EngineerJoin to apply for the Associate Energy Systems Technical Support Engineer role at TeslaAssociate Energy Systems Technical Support EngineerJoin to apply for the Associate Energy Systems Technical Support Engineer role at TeslaWhat To ExpectAn Associate Energy Systems Technical Support Engineer provides...

  • Associate Energy Systems Technical Support Engineer

    1 week ago

    Melbourne, Victoria, Australia Tesla Full time

    OverviewAssociate Energy Systems Technical Support EngineerJoin to apply for the Associate Energy Systems Technical Support Engineer role at Tesla.An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to...

  • Associate Energy Systems Technical Support Engineer

    2 weeks ago

    Melbourne, Victoria, Australia Tesla Full time

    OverviewAssociate Energy Systems Technical Support EngineerJoin to apply for the Associate Energy Systems Technical Support Engineer role at Tesla.An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to...

  • Associate Energy Systems Technical Support Engineer

    7 days ago

    Melbourne, Victoria, Australia Tesla Full time

    OverviewAssociate Energy Systems Technical Support EngineerJoin to apply for the Associate Energy Systems Technical Support Engineer role at Tesla.An Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to...

  • Associate Energy Systems Technical Support Engineer

    1 week ago

    Melbourne, Victoria, Australia Tesla Full time $104,000 - $130,878 per year

    What To ExpectAn Associate Energy Systems Technical Support Engineer provides technical support for Tesla's Industrial Energy Storage product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering...

  • Technical Support Specialist for Energy Systems

    1 week ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $70,000 - $80,000

    Job Overview:An Associate Energy Systems Technical Support Engineer is responsible for delivering exceptional technical support to our clients. The ideal candidate will have a strong electrical or engineering background and be able to respond to inquiries accurately and efficiently.Main Responsibilities:Provide top-notch customer service by answering...

  • Energy Systems Technical Support Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $70,000 - $80,000

    Energy Systems Technical SupportJob Description:The Energy Systems Technical Support Specialist plays a critical role in providing timely and accurate technical support for Industrial Energy Storage product lines.This specialist ensures that customer inquiries are addressed efficiently, maintaining high levels of customer satisfaction and loyalty.Provide...

  • Associate Technical Support Engineer, Supercharger

    1 week ago

    Melbourne, Victoria, Australia Tesla Full time

    Associate Technical Support Engineer, SuperchargerJoin to apply for the Associate Technical Support Engineer, Supercharger role at TeslaAssociate Technical Support Engineer, SuperchargerJoin to apply for the Associate Technical Support Engineer, Supercharger role at TeslaGet AI-powered advice on this job and more exclusive features.What To ExpectThe...

  • Associate Technical Support Engineer, Supercharger

    3 days ago

    Melbourne, Victoria, Australia Tesla Full time

    Associate Technical Support Engineer, SuperchargerJoin to apply for the Associate Technical Support Engineer, Supercharger role at TeslaAssociate Technical Support Engineer, SuperchargerJoin to apply for the Associate Technical Support Engineer, Supercharger role at TeslaGet AI-powered advice on this job and more exclusive features.What To ExpectThe...

  • Energy System Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $70,000 - $80,000

    Job DescriptionThis position is ideal for individuals who can provide technical support to customers and ensure they have a positive experience with our products.The Associate Energy Systems Technical Support Engineer will be responsible for responding to customer inquiries, resolving issues, and providing education to customers and installers.