Student Services Officer

Student Services Officer

Macquarie Grammar School, Sydney CBD

Join our inclusive, dynamic school community – where every student matters

About the School

Macquarie Grammar School is an independent, secular, coeducational high school located in the heart of Sydney. We are proud of our welcoming, diverse, and student-centred culture in which every staff member plays a vital role in supporting young people to flourish academically, socially, and personally.

About the Role

Position: Student Services Officer

Type: Full-Time, Ongoing

Location: 225 Clarence Street, Sydney NSW 2000

Ready to make a real difference for students, families, and staff – with the support of a knowledgeable colleague? At Macquarie Grammar School, you will join our team as one of two Student Services Officers, working closely alongside an experienced SSO. Together, you will provide a seamless and friendly first point of contact for all student and parent enquiries, and be core members of our administration and wellbeing team. In this varied and people-focused role, you'll support both domestic and international students across Years 7–12, manage student administration and attendance, support events and communications, and help keep our community thriving.

Key Responsibilities

• Collaborate as part of a dedicated SSO duo, providing key contact for student and parent enquiries
• Manage attendance, lateness, and absence records with a high degree of accuracy and compliance (NESA, ESOS, CRICOS)
• Deliver student orientation and ongoing guidance regarding school policies, resources, and wellbeing supports
• Liaise compassionately and effectively with parents, guardians, and teaching staff concerning student performance and welfare
• Coordinate referrals for academic, wellbeing, counselling, or welfare services as required
• Organise and support school activities, events, excursions, and integration for both domestic and international students
• Provide IT support, including assisting with systems such as Compass and Schoolbox
• Help design and deliver engaging school events and communications, including newsletters, social media, and marketing materials
• Maintain strict confidentiality and cultural sensitivity in all interactions
• Work collegially as part of a committed staff team, and assist with administration and special projects as needed

About You

• Fluency in Vietnamese and English is essential
• Proven experience in student services, school administration, or a related field such as teaching, HR, psychology, marketing, communications, or travel
• Confident and capable with Microsoft Office suite, including Word and Excel; experience with school management systems such as Compass, TAS, Synergetic, and/or Schoolbox is highly regarded
• Exceptional attention to detail and proven organisational skills
• Collegial, community-minded, and proactive – you are known for showing initiative and building positive relationships
• Experience working in a school is highly desirable
• Demonstrated cross-cultural communication skills and commitment to inclusiveness
• Ability to handle confidential matters with professionalism and discretion
• Holds a current Working With Children Check (WWCC) and valid Australian work rights

Why Join MGS?

• Join a close-knit student services team with experienced support
• Contribute to a values-driven, progressive school culture
• Opportunities for professional growth and continuing development
• Central CBD location, close to public transport

Ready to join our student support team?

Submit your CV and a cover letter outlining your suitability for this role via SEEK. Applications close [insert date].

Macquarie Grammar School is an equal opportunity employer. We warmly welcome applications from people of all backgrounds.

For further information, please contact the Principal at or visit our school website.