Business Analyst

4 days ago

Melbourne, Victoria, Australia Programmed Full time
Why You'll Love Working With Us

Some of the key benefits for the position and employment at Programmed, include:
  • Competitive pay: Competitive pay range with annual performance and remuneration review program.
  • Work/life balance: Enjoy flexible start times that support your lifestyle and help you manage work around personal commitments
  • Exclusive employee perks: Access discounts on shopping, entertainment and dining
  • Invest in you: We're passionate about personal and professional growth, offering access to certificates, webinars, mentorship, and practical training to help you thrive in your career.
  • Your well-being, our priority: Generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.
About The Opportunity

Programmed Property Services is currently seeking a proactive and solutions-focused Business Analyst to join our Business Systems team.

Based at our Notting Hill office, this maximum term contract position (until 31st March 2026 with potential for permanency) will play a key role in delivering a major technology transformation project. You will be working on the design and implementation of an end-to-end field service and works management solution that underpins the efficiency and performance of our operations.

This is a hands-on role ideal for someone who enjoys collaborating with stakeholders to optimise business processes, drive operational improvements, and ensure that technology solutions are closely aligned with Programmed's strategic goals.

Key Responsibilities
  • Support the end-to-end design, build, and configuration of business applications - particularly in facility and work order management systems, to ensure optimal performance and alignment with business needs.
  • Collaborate with business stakeholders to elicit, analyze, and document requirements, while developing process models, workflows, and functional documentation to support digital transformation initiatives.
  • Translate business requirements into clear functional specifications, process flows, and use cases that align with Programmed's operational goals.
  • Act as the primary liaison between business users, internal IT teams, and external vendors to ensure effective communication, alignment, and delivery of business solutions.
  • Perform gap analyses to identify opportunities for improvement between current and future state processes, with a strong focus on service delivery, maintenance, and workforce management.
  • Lead system testing activities, including User Acceptance Testing (UAT), and delivering comprehensive end-user training to ensure successful solution adoption and implementation.
About You

You'll thrive in this role if you bring:
  • Bachelor's degree in business, Information Systems, Computer Science, or a related field.
  • Proven experience as a Functional Business Analyst, ideally within field service, maintenance, or asset management industries.
  • Strong analytical and problem-solving skills, with the ability to translate business needs into functional specifications.
  • Skilled in requirements gathering, documentation, and process modeling (e.g., BPMN, UML, flowcharts).
  • Proficient in tools such as JIRA, Confluence, Microsoft Visio, or similar.
  • Familiarity with Agile/Scrum methodologies and strong stakeholder communication and management capabilities.
  • Experience with work management systems, including implementation and configuration (Simpro experience advantageous).
  • Knowledge of system integrations, particularly in workforce management, scheduling, or asset management solutions.
About Us

Programmed Property Services is a leading provider of painting, signage and grounds maintenance services across a multitude of industries. Working with Programmed Property Services means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.

Our Commitment

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed, we encourage you to visit our website.
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