Business Banking Manager

Department: Small to Medium Enterprise Banking VIC/TAS

Division: Australia Commercial

Location: Melbourne

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

ANZ's Commercial Banking area is an exciting business providing a full range of solutions to small businesses around Australia. Our customer focused proposition and enthusiastic, committed team has helped generate significant growth and we now have a number of opportunities for business to business sales professionals to join us and help build our success further.

As a Business Banking Manager in our Small to Medium Enterprise Banking Premium Pod, you'll play a key role in helping to proactively manage and grow a portfolio of customers through client acquisition, cross-sell, referrals and ongoing relationship management. Your role is to build customer engagement with existing small business customers primarily within your area and provide tailored solutions and recommendations to support business growth and development.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: Full-time

As a Business Banking Manager, you will be responsible for:

1. Participating in high volume inbound and structured leads-based outbound calling
2. Providing high quality customer service to a wide and diverse range of customers in a team-based managed portfolio
3. The retention and growth of existing customers
4. Understanding customer ambitions and help them realise their business growth and development goals
5. Contributing to a high performing team culture and environment based on high collaboration and rapid customer solutioning
6. Meeting assigned performance targets across the balanced scorecard
7. Engaging with existing small business customers
8. Management of a team-based customer portfolio
9. Effective collaboration with Lighthouse & CSO enablement teams
10. Maintaining deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions

To grow and be successful in this role, you will ideally bring the following:

1. Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes
2. Portfolio Management: The selection, prioritisation and management of a portfolio of work and/or customers in line with its strategic objectives and capacity to deliver
3. Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services
4. Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness
5. Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.