Claims Advisor

2 weeks ago

Sydney, New South Wales, Australia Suncorp Group Full time
Overview

Join to apply for the Claims Advisor role at Suncorp Group.

Make a Real Difference in People\'s Lives – Join Suncorp's Workers Compensation Claims Team. This permanent, full-time opportunity is based in Sydney with a hybrid work environment.

What You'll Be Doing

  • Managing a portfolio of Workers Compensation claims for small, medium, and large NSW employers
  • Accurately assessing claims and ensuring injured workers receive the correct entitlements on behalf of iCare
  • Communicating clearly and empathetically with all stakeholders
  • Prioritising your workflow to meet key timeframes and deliver a seamless experience
  • Collaborating with internal teams and external partners to deliver proactive case management
  • Providing high-quality customer service to employers, injured workers, and legislative authorities through compliant, efficient, and timely support

What You'll Bring

  • A passion for people and a proven track record in delivering exceptional customer service
  • Strong communication skills – you know how to listen, engage, and resolve issues effectively
  • A team-focused attitude with the ability to thrive in a high-volume, fast-paced environment
  • Empathy and compassion for those navigating complex, often emotional situations
  • The ability to analyse information and make sound, timely decisions
  • Experience in Workers Compensation or Personal Injury claims is highly regarded
  • Allied Health background is a bonus

Why You'll Love Working at Suncorp

  • Competitive salary + performance-based incentives
  • Leave Benefits: Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
  • Hybrid Working: Flexible blend of on-site and at home work arrangements
  • Work-Life Balance: Supportive environment for both personal and professional growth
  • Staff Discounts: Discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more
  • Reward & recognition programs
  • Career Development: Ongoing training and growth opportunities
  • Reputable Employer: Inclusive and diverse workplace

Other information

For more information on employee benefits, contact the recruitment team as needed. Ready to apply? Chase the sun. Apply online today — your future at Suncorp Group awaits

Contact: glenn.stephens@suncorp.com.au for a confidential chat.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Finance and Sales
Industries
  • Financial Services and Insurance

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