Workplace Experience Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

At JLL, we're looking for a dynamic Workplace Experience Coordinator who will play a crucial role in creating exceptional workplace environments for our clients. In this position, you'll serve as the front-line ambassador for workplace services, ensuring seamless day-to-day operations while delivering outstanding experiences that reflect our commitment to excellence. We believe the most effective teams are built when everyone is empowered to thrive, and as our Workplace Experience Coordinator, you'll collaborate with cross-functional teams to foster productive, engaging, and innovative workplace environments. You'll be instrumental in implementing workplace strategies that enhance employee satisfaction, productivity, and wellbeing while supporting our clients' organizational goals.

What your day-to-day will look like:

• Serve as the primary point of contact for workplace experience inquiries, managing reception duties, visitor management, and first-level support for workplace issues
• Coordinate workspace management activities including desk booking, room reservations, and space utilization tracking
• Plan and execute workplace events, activities, and initiatives that foster community and enhance employee engagement
• Collaborate with facility management teams to ensure workspaces are properly maintained, stocked, and ready for use
• Monitor workplace technology systems and coordinate with IT support to resolve issues promptly
• Collect and analyze workplace feedback data to identify improvement opportunities and track satisfaction metrics
• Support the implementation of workplace experience programs that align with client culture and business objectives

Required Qualifications:

• Bachelor's degree in Facility Management, Business Administration, Hospitality, or related field
• 3-4 years of experience in a customer-facing role, preferably in workplace services, hospitality, or related field
• Excellent communication and interpersonal skills with a strong customer service orientation
• Proficiency with Microsoft Office Suite and workplace management software/tools
• Demonstrated ability to prioritize tasks and manage multiple responsibilities efficiently
• Strong problem-solving skills with attention to detail
• Flexibility to adapt to changing workplace needs and requirements

Preferred Qualifications:

• Experience working in corporate workplace environments or facility management
• Knowledge of workplace experience best practices and emerging trends
• Familiarity with space management software and digital workplace tools
• Experience planning and coordinating corporate events or activities
• Understanding of workplace health and safety protocols
• Project coordination or management experience
• Multi-lingual capabilities

What you can expect from us:

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference numberREQ441231

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.