Change, Communications, Engagement

Join to apply for the Change, Communications, Engagement (CCE) Analyst role at Australian Energy Market Operator (AEMO)

AEMO is Australia's independent energy system and market operator and system planner. AEMO's purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the opportunity to co-design the future of our energy systems, with core values around character, commitment, and connection. Join us as we contribute to this significant energy transition.

About The Role

The Finance and Governance division is an enabling function of AEMO and provides strategic, advisory and transactional finance and governance services to the AEMO business. Reporting to the Lead, F&G Change, Communications & Engagement, you will play a pivotal role in supporting F&G strategic initiatives, through the implementation of Finance & Governance's change, communications and engagement (CCE) strategy. This role ensures strategic initiatives, business activities and projects are deployed in a manner that maximises employee adoption, provides timely and transparent communication, supports customer and stakeholder experience, minimises risks/impacts and optimises overall value realisation. Flexibility to be based in Brisbane or Melbourne.

Role Responsibilities

• Support the delivery of the approved CCE strategy for F&G including continuous improvement and complex BAU change management initiatives to align to best practice and enhance F&G's internal reputation.
• Provide CCE support to Finance & Governance teams in support of transformation and project-based delivery uplift. Change, Comms and Engagement Plan and Reporting.
• Identify and address training needs while proactively managing change issues and risks.
• Develop compelling data-led and story-led copy that engages across various channels – aligned to F&G goals – to enhance F&G's reputation across AEMO Group.
• Work with the Enterprise Change Practice to ensure consistency of change activities and meet artefact standards including Change Impact Assessments, Change Strategy & Plan, Communication and Engagement Plan, Learning and Training Needs Analysis and Plans, People Readiness, and Change Handover.
• Proactively identify and plan for anticipated resistance and other change and people risks through effective control and mitigation strategies.
• Prepare inputs for status reporting, Enterprise Change Governance and Quality Assurance activities.
• Deliver change management activities to build organisational capability and maturity.

Experience And Knowledge

• Experience in a similar role with a track record of implementing successful BAU Change and Communications plans.
• Familiarity with project and/or change methodologies, assessment techniques and governance principles.
• Generalist experience across the design and delivery of Communication, Engagement and Learning / Training.
• Excellent communication and presentation skills, capable of articulating complex concepts clearly to stakeholders and executives.
• Experience in designing and delivering communications and training materials across multiple channels in complex and time-sensitive environments.
• Self-starter with an eye for engaging storytelling opportunities.

In Return Some Of Our Benefits To You

• Flexible working: work from home, part time, job share, hybrid options, and additional leave options
• Professional development via projects, industry networks, job rotation, study assistance and more
• Up to 4 days of volunteering leave per year
• Annual performance bonuses (subject to eligibility)
• Wellness program, discounted health insurance, gym perks and Employee Assistance Program (EAP)

About Our Process

AEMO values diversity and inclusivity in the workplace and welcomes applications from all backgrounds. We are dedicated to accommodating applicants' needs during the application or interview process; let us know by emailing talent@aemo.com.au.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Writing/Editing
• Industries: Utilities

Referrals increase your chances of interviewing at Australian Energy Market Operator (AEMO) by 2x