Member Services Officer

4 weeks ago

Perth, Western Australia Capricorn Full time
Overview

Capricorn is a member-based financial services organisation which exists to improve the lives of over 28,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

When you join Capricorn, you become part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses – not the other way around. We are purpose-led and committed to empowering our community to thrive, including our employees. We ask what is important to you—and we have commitments to you such as a diverse and inclusive workplace, flexibility, paid parental leave, a fun environment, and work perks.

The role

The Member Services Officer is responsible for providing excellence in Member service by ensuring the appropriate resolution of queries on first contact for Member Trade accounts, products and services.

Key responsibilities
  • Answer inbound and make outbound calls to provide first call resolution
  • Return Member voicemails
  • Action and respond to portal calls and emails
  • Provide support for staff and members in MyCap
  • Liaise with internal and external stakeholders
  • Managing complaints and feedback provided by members and suppliers
What you will bring
  • 1 year's experience within a customer service oriented role
  • Intermediate skills in the use of Microsoft Office Software Suite
  • Strong written and verbal communication skills
The next steps

If you think you are the right person for this role and you believe in a Member-first culture, please apply now. Applications will be reviewed as they arrive, so it is better to apply sooner rather than later. For further information and to support your application, please visit Capricorn's careers page.

Employment details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other

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