Regional Sales

2 weeks ago

Melbourne, Victoria, Australia Demant Polska Full time

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Regional Sales & Operations Manager, VIC North East

Lilydale

AU

Responsibilities

Direct Reports

  • Leadership & Engagement: Provides leadership, coaching, and development of employees (including contractors and outsourced services).
  • Clear expectations and accountability: Establishes a structured framework that empowers all direct reports to execute business initiatives, drive sales, achieve KPIs, and strive for continuous learning.
  • Onboarding, upskilling, and Continuous Development: In partnership with the Training Team, drives ownership and accountability for hiring, onboarding, and continuous upskilling of CCOs and Clinicians.

Drive Business

  • Budget and Capacity Costs: Manages sales targets in line with the sales forecast and business plan.
  • Sales execution: Implements sales strategy effectively across the clinic region, focusing on driving business success, growth, and clinical excellence.
  • Analytics, Systems, and ATRT Adoption: Drives adoption and understanding of sales funnel and ATRT operating model supported by trainers. Conducts analysis to identify key drivers of sales performance and areas for improvement.
  • Opportunity creation: Understands local market trends to identify and mitigate risks and maximize opportunities for ongoing business success.
  • Drive market share: Increases regional market share through GP engagement and local marketing activities.

Operational

  • Strategic Workforce Planning: Ensures staffing levels are maintained to meet demand and optimize performance.
  • Client Experience: Ensures superior client experience by maintaining clinic presentation, customer service, and clinical standards. Handles unresolved issues promptly.
  • Business processes: Supports compliance with company policies and processes to improve capacity and revenue.
  • Human resource management: Manages staff concerns promptly, involving HR when necessary.
  • Sales Reporting and Forecasting: Uses reports to assess results and develop actions to exceed KPIs.
  • Compliance and Governance: Ensures adherence to all standards, regulations, and policies.
Skills and Experience
  • Tertiary qualification or undergraduate degree (science, business/commerce, or economics).
  • Audiology or Audiometry qualifications (highly desirable).
  • Minimum 5 years of leadership experience in retail or audiology.
  • Outstanding leadership skills with experience motivating and developing teams.
  • Experience delivering exceptional customer service.
  • Experience leading geographically dispersed teams.
  • Proven track record in sales planning, execution, and management within a territory.
  • Financial acumen: understanding of business and financial metrics.
  • Commercial mindset with experience supporting company initiatives.
  • Ability to work flexible hours and travel; valid Australian driver's license required.
We are offering:
  • Competitive remuneration package + Super + sales incentives
  • Travel allowance
  • Novated leasing
  • EAP
  • Access to "My Rewards" program

About Audika Group

The Audika Group, part of Demant, is a leading hearing care retailer with over 3,500 clinics in 25 markets. Joining us means working in an inspiring, international environment with diverse cultures and dedicated colleagues.

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