CX Human Centred Designer

TAFE NSW Life-Changing Careers

CX Human Centred Designer

Location negotiable across TAFE Campus (pending campus availability)

Temporary Full-time

$184,818 package includes salary $163,687, employer's superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That's why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone's world. Whether that's inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.

About The Role

We're currently looking to fill short-term contracts through December 2025 and are also building a talent pool for future opportunities.

This is a fantastic opportunity to become part of a dynamic and expanding Customer Experience (CX) Team during a time of significant growth.

As a Human-Centred Designer within the CX Team, you'll play a key role in shaping meaningful customer experiences. Reporting to the Senior Manager of Customer Experience Design, you'll be responsible for crafting, developing, and delivering impactful CX initiatives in close collaboration with stakeholders across TAFE.

With current high demand, you'll have the chance to lead and contribute to projects that enhance learner experience, support student success, modernise course development and review processes, and inform needs-based community engagement. You'll bring your full skillset to the table, working alongside multidisciplinary teams including researchers, CX designers, data analysts, educators, and program leaders.

Some travel may be required to conduct research and engage directly with customers and stakeholders.

About You

To succeed in this role, you'll bring proven experience in delivering customer experience, human-centred design, and design thinking projects within large organisations. You're skilled in qualitative research, generating actionable insights, and turning CX concepts into real-world solutions. You make people feel heard, show courage in your approach, and thrive in cross-functional teams working toward shared goals.

You'll be part of a passionate, highly skilled team that loves what they do and actively contributes to a wide range of exciting projects. A relevant qualification in design, service design, or human centred design or equivalent experience is essential, along with a genuine commitment to creating positive customer experiences and helping others understand their role in driving impact.

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now

Applications close 11.55pm AEST Monday 21 July

To apply for this role, click on 'apply now' and provide:

• Your current resume
• Certified copies of your qualifications
• Response to one targeted question when prompted in the application form (max 300 words)
  
  

Targeted Question: Briefly describe a recent CX or Human-Centred Design project you've led. What were the key stages, methods used, and outcomes? How did you manage communication and collaboration challenges with stakeholders?

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Sally Barry, sally.barry4@tafensw.edu, and 02 4971 0203.

Role-specific enquiries: Megan Hill, Senior Manager Customer Experience (CX) Design, megan.hill17@tafensw.edu.au, and 0439 882 074.

For helpful insights into preparing your application, TAFE NSW's recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.

Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

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