Client Services Executive

4 weeks ago

Gosnells, Australia Acu-Tech Piping Systems Full time

1 week ago Be among the first 25 applicants

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People and Culture | End-to-End Recruitment, Employee Engagement, Talent Management

Acu-Tech is seeking a highly motivated Client Service Executive to join our team in Maddington, WA. A company that's trusted across Australia for delivering high-quality pipeline solutions — and grow with us as we expand our reach and impact.

The primary purpose of this position is to provide high-level of customer service to our clients by maintaining and nurturing our relationship with them and support our Sales Team.

What we offer:

  • Competitive salary + performance-based incentives
  • Opportunity to contribute to cutting-edge projects and innovative solutions
  • A supportive team culture that values innovation and collaboration
  • Employee Assist Programs
  • The chance to make your mark, high-impact role

Key tasks and responsibilities:

  • Support customers with confidence by providing timely and accurate product and technical information, ensuring quick and effective issue resolution.
  • Communicate clearly on pricing, credit options and terms aligned with company policies and customer profiles.
  • Ensure smooth transactions of sales orders and quotes accurately and efficiently.
  • Educate and Empower Customers: Help customers understand product features, benefits, and terminology to improve satisfaction and support informed decisions.
  • Maintain a professional presence as you represent the company with a positive, professional attitude in all interactions with customers and vendors.
  • Coordinate with vendors to share accurate shipping and delivery updates with customers.
  • Address and resolve product or service concerns by identifying the cause and delivering prompt, thoughtful solutions.
  • Proactively conduct telemarketing and follow-up activities to strengthen relationships and identify new opportunities.
  • Reach out to customers post-purchase to gather feedback and ensure satisfaction.
  • Identify gaps in customer needs and suggest solutions or improvements to the team.
  • Maintain detailed and up-to-date customer profiles in the company database.
  • Prepare reports using collected data to support product and service enhancements.

To be considered you must meet the following criteria:

  • At least 2-3 years of experience in a civil-related, industrial, or technical product sales
  • CRM experience; Sales/Customer Service short courses (advantageous).
  • Exonet experience is favourable but not essential.
  • High attention, accuracy and excellent organization and time management skills
  • Excellent communication and interpersonal skills
  • Initiative-taking and a positive 'can do' attitude

If this sounds like a good fit and is in your area of expertise, then we would like to hear from you.

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeFull-time
Job function
  • Job functionSales, Customer Service, and Engineering
  • IndustriesMining and Civil Engineering

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