Client Services Executive

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Acu-Tech Piping Systems

People and Culture | End-to-End Recruitment, Employee Engagement, Talent Management

Acu-Tech is seeking a highly motivated Client Service Executive to join our team in Maddington, WA. A company that's trusted across Australia for delivering high-quality pipeline solutions — and grow with us as we expand our reach and impact.

The primary purpose of this position is to provide high-level of customer service to our clients by maintaining and nurturing our relationship with them and support our Sales Team.

What we offer:

• Competitive salary + performance-based incentives
• Opportunity to contribute to cutting-edge projects and innovative solutions
• A supportive team culture that values innovation and collaboration
• Employee Assist Programs
• The chance to make your mark, high-impact role

Key tasks and responsibilities:

• Support customers with confidence by providing timely and accurate product and technical information, ensuring quick and effective issue resolution.
• Communicate clearly on pricing, credit options and terms aligned with company policies and customer profiles.
• Ensure smooth transactions of sales orders and quotes accurately and efficiently.
• Educate and Empower Customers: Help customers understand product features, benefits, and terminology to improve satisfaction and support informed decisions.
• Maintain a professional presence as you represent the company with a positive, professional attitude in all interactions with customers and vendors.
• Coordinate with vendors to share accurate shipping and delivery updates with customers.
• Address and resolve product or service concerns by identifying the cause and delivering prompt, thoughtful solutions.
• Proactively conduct telemarketing and follow-up activities to strengthen relationships and identify new opportunities.
• Reach out to customers post-purchase to gather feedback and ensure satisfaction.
• Identify gaps in customer needs and suggest solutions or improvements to the team.
• Maintain detailed and up-to-date customer profiles in the company database.
• Prepare reports using collected data to support product and service enhancements.

To be considered you must meet the following criteria:

• At least 2-3 years of experience in a civil-related, industrial, or technical product sales
• CRM experience; Sales/Customer Service short courses (advantageous).
• Exonet experience is favourable but not essential.
• High attention, accuracy and excellent organization and time management skills
• Excellent communication and interpersonal skills
• Initiative-taking and a positive 'can do' attitude

If this sounds like a good fit and is in your area of expertise, then we would like to hear from you.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionSales, Customer Service, and Engineering
• IndustriesMining and Civil Engineering

Referrals increase your chances of interviewing at Acu-Tech Piping Systems by 2x

Get notified about new Client Services Executive jobs in Maddington, Western Australia, Australia.

Canning Vale, Western Australia, Australia 2 weeks ago

Canning Vale, Western Australia, Australia 6 days ago

Joondalup, Western Australia, Australia 1 week ago

North Perth, Western Australia, Australia 1 day ago

Canning Vale, Western Australia, Australia 1 day ago

Welshpool, Western Australia, Australia 1 day ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia A$35.00-A$ weeks ago

Perth, Western Australia, Australia 1 month ago

Client Relationship Manager – Health and Benefits

Perth, Western Australia, Australia 8 hours ago

Forrestfield, Western Australia, Australia 7 hours ago

Customer Contact Centre Support Officer (Affirmative Measures)

Perth, Western Australia, Australia A$92,817.00-A$98, week ago

Perth, Western Australia, Australia 1 week ago

North Perth, Western Australia, Australia 1 day ago

Entry Level Customer Experience Representive

Perth, Western Australia, Australia 15 hours ago

Welshpool, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 3 weeks ago

Woodvale, Western Australia, Australia 3 weeks ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 1 week ago

Client Care Representative | Clinical Administration | Nedlands - Wed-Fri

Nedlands, Western Australia, Australia 6 days ago

Perth, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 5 days ago

Perth, Western Australia, Australia 3 weeks ago

Joondalup, Western Australia, Australia 1 week ago

Joondalup, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 1 week ago

Belmont, Western Australia, Australia 2 weeks ago

Beckenham, Western Australia, Australia 2 weeks ago

Belmont, Western Australia, Australia 2 weeks ago

Morley, Western Australia, Australia 1 week ago

Perth, Western Australia, Australia 3 weeks ago

Osborne Park, Western Australia, Australia 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---