Product Manager – Service Delivery

Product Manager – Service Delivery & Tech (Disability)

About United for Care: At United for Care, we empower people with disability to live independently and thrive in their communities. We provide a range of NDIS services including Supported Independent Living (SIL) in modern apartment-style homes, in-home support, and community participation programs.

About The Role

We're looking for an experienced Product Manager to lead our technology programs of work. You'll be the bridge between developers, operations and the management team. Your role will focus on understanding the business, shaping systems, supporting our service delivery teams and ensuring delivery of technology that supports our growth.

Responsibilities

• Immersing yourself in the technologies we use, with Salesforce and Maica at the core, and identifying opportunities for optimisation.
• Reviewing custom Salesforce flows to ensure they meet operational requirements.
• Reviewing integrations developed in Power Automate and Python, ensuring reliability and scalability.
• Collaborating with front-line staff to capture their requirements and ensure their needs are reflected in system design.
• Architecting improvements across both front-end and back-end systems to support efficiency and compliance.
• Managing and supervising the development team, ensuring timely and high-quality delivery of tasks using a scrum process.
• Analysing business data and championing the creation of dashboards and reporting tools that provide actionable insights for staff and management.

What We're Looking For

• Experience in product management within complex service or technology-driven businesses (healthcare or NDIS knowledge a plus, but not essential if you're a fast learner).
• Strong ability to map business workflows and translate them into effective technology solutions.
• Familiarity with Salesforce (flows, reporting, system customisation) and vendor apps such as Maica.
• Familiarity with automation and RPA tools such as Power Automate, and Python integrations.
• Proven experience in data analysis and building dashboards (e.g., Salesforce, Power BI, or equivalent platforms) to inform decision-making.
• Excellent communication and collaboration skills, with the ability to engage stakeholders across all levels of the business.
• Strong organisational and leadership skills to coordinate development teams and manage delivery timelines.
• A balance of strategic thinking and hands-on execution, with an eagerness to dive into technical and operational details when needed.
• A continuous improvement mindset, always looking for opportunities to enhance processes, systems, and user experience.

About You

• 5+ years as a Product Manager or Technical Project Manager
• Technical fluency across front-end, back-end, APIs, Salesforce, Power Automate, Python, and UI/UX
• Proven ability to review and validate code and translate technical outputs into operational value
• Strong leadership and stakeholder management skills; experience leading offshore engineering teams
• Deep knowledge of SCRUM and agile delivery
• Experience in NDIS, disability services, or other complex health settings is highly desirable
• Experience in RPA, process automation, or system integrations is a bonus

Why join us?

• Be the go-to person driving our tech transformation
• Work directly with our CEO, COO, and Chief of Staff on high-impact projects
• Lead the shift towards a streamlined, app-based experience for all users
• Work at the heart of Sydney CBD with a modern, hybrid work setup
• Enjoy a fast-paced, dynamic environment with a supportive and energetic team
• Access on-site perks designed to make your workday easier and more enjoyable
• Be part of a rapidly scaling, innovative organisation driving meaningful change in the lives of people with disabilities
• Exciting career opportunities and growth potential

#J-18808-Ljbffr

---