Operations Performance Manager

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - we keep communities connected.

Your next role comes with these perks:

• Career development– we offer growth opportunities and support internal mobility. You will have access to skill enhancement through our online learning system and onsite training. Mentoring and leadership development programs may also be available.
• Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.
• Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.
• Culture – we are dedicated to fostering a workplace environment that values diversity and inclusion, and meaningful recognition. You will play a key role in building the culture of our new team.

You will ensure the effective and efficient management of operations under the PAS Regional Operations Manager for this multi-site contract. This role involves overseeing multiple bases, measuring and reporting of operational performance compliance against contractual obligations, and driving continuous improvement across all sites.

Your key responsibilities will include:

• Developing and implementing an audit schedule to ensure regular and systematic internal audits of both internal staff and external contractor staff.
• Performing detailed internal audits to evaluate adherence to policies, procedures, and regulatory requirements.
• Identifying non-compliances and developing corrective action plans to address any deficiencies and monitoring the implementation and effectiveness of these corrective actions.
• Tracking and reporting on KPIs to ensure operational objectives are being met.
• Ensuring all operations comply with relevant legislation, regulations, and contractual requirements.
• Maintaining effective communication and relationships with internal and external stakeholders.
• Providing guidance and training to staff on compliance, quality control, and operational procedures.
• Preparing and presenting reports on audit findings, operational performance, and improvement initiatives to senior management.
• Identifying areas for process improvement and work collaboratively with teams to implement best practices.

Our ideal candidate will have:

• Minimum of 5 years' experience in a similar role, preferably within the defence sector or a large multi-site organisation.
• Proven experience in audit management and conducting internal audits.
• Strong understanding of compliance, regulatory requirements, and risk management practices.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong verbal and written communication skills, with the ability to engage effectively with stakeholders at all levels.
• A tertiary qualification in Business, Management, or a related field is highly desirable.
• You must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance.

Please submit your interest with the apply button where you will be directed to create a profile on our system.

We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. Applications are unable to be accepted via email. If you require any reasonable adjustments to the recruitment process, please email talent.defence@servicestream.com.au.

Keeping Communities Connected - We specialise in the design, construction, installation, operation and maintenance of critical assets across Australia's essential infrastructure networks.