
Technical Support Engineer
4 weeks ago
Join to apply for the Technical Support Engineer (Messaging Protection-MDO) role at Microsoft
Technical Support Engineer (Messaging Protection-MDO)1 day ago Be among the first 25 applicants
Join to apply for the Technical Support Engineer (Messaging Protection-MDO) role at Microsoft
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
- OR 3+ years of technical support, technical consulting experience, or information technology experience.
- OR equivalent experience
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.Seniority level
- Seniority levelNot Applicable
- Employment typeFull-time
- Job functionInformation Technology
- IndustriesSoftware Development
Referrals increase your chances of interviewing at Microsoft by 2x
Get notified about new Technical Support Engineer jobs in Sydney, New South Wales, Australia.
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia A$70,000.00-A$80,000.00 2 weeks ago
Parramatta, New South Wales, Australia A$75,000.00-A$85,000.00 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 1 month ago
Technical Support Engineer - Customer ExperienceSydney, New South Wales, Australia 4 days ago
Enterprise Technical Support Specialist, SydneySydney, New South Wales, Australia 4 days ago
Technical Support Engineer - Office / CopilotSydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 3 weeks ago
North Sydney, New South Wales, Australia 1 month ago
Macquarie Park, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Parramatta, New South Wales, Australia A$100,000.00-A$120,000.00 5 days ago
Greater Sydney Area A$85,000.00-A$95,000.00 5 days ago
Sydney, New South Wales, Australia 2 weeks ago
North Ryde, New South Wales, Australia 1 week ago
Sydney, New South Wales, Australia 2 weeks ago
Millers Point, New South Wales, Australia 1 week ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Tier 2 Technical Support Engineer - AustraliaSydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 1 month ago
Junior Engineer – Level 2 Technical SupportSydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia A$40.00-A$50.00 4 days ago
Technical Application Support SpecialistSydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr-
Solar Design Engineer
2 weeks ago
Sydney, New South Wales, Australia Electrical Engineer Full timeOverviewHarvey Norman Commercial Division specialises in the supply of goods & services to project builders, developers, architects and the mining industry. Our clients depend upon Harvey Norman Commercial to supply the best range, the best service and the best prices.We have an exciting opportunity at our Taren Point office for a motivated and driven Full...
-
Solar Design Engineer
2 weeks ago
Sydney, New South Wales, Australia Electrical Engineer Full timeOverviewHarvey Norman Commercial Division specialises in the supply of goods & services to project builders, developers, architects and the mining industry. Our clients depend upon Harvey Norman Commercial to supply the best range, the best service and the best prices.We have an exciting opportunity at our Taren Point office for a motivated and driven Full...
-
Technical Support Engineer
3 weeks ago
Sydney, New South Wales, Australia Salt Full timeGet AI-powered advice on this job and more exclusive features.Recruiting within the spatial, cyber, data and future technologies spaceHiring - Technical Support Engineer12 months contract opportunity- with a high potential to go permLocation: Sydney CBD- hybrid work arrangementsOffering $450/day including superAs a Technical Support Engineer, you will be...
-
Technical Support Engineer
2 weeks ago
Sydney, New South Wales, Australia Salt Full timeGet AI-powered advice on this job and more exclusive features.Recruiting within the spatial, cyber, data and future technologies spaceHiring - Technical Support Engineer12 months contract opportunity- with a high potential to go permLocation: Sydney CBD- hybrid work arrangementsOffering $450/day including superAs a Technical Support Engineer, you will be...
-
Technical Support Engineer
2 weeks ago
Sydney, New South Wales, Australia Solax Power Australia Full timeDirect message the job poster from Solax Power AustraliaEstablished in 2012, SolaX Power is committed to helping our customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence in Europe, Asia, Africa, and Oceania.With over 2,800 employees worldwide,...
-
Technical Support Engineer
2 weeks ago
Sydney, New South Wales, Australia Microsoft Full timeOverviewTechnical Support Engineer - Office / Copilot at Microsoft. This role sits in the Customer Experience and Success (CE&S) organization within the Customer Service & Support (CSS) area, focused on delivering trusted, seamless support experiences and accelerating AI transformation for customers.Role highlights: you will own, troubleshoot, and solve...
-
Technical Support Engineer
2 weeks ago
Sydney, New South Wales, Australia Genetec Full timeTechnical Support EngineerGet AI-powered advice on this job and more exclusive features.Your team's dynamic:The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the...
-
Technical Support Engineer
2 weeks ago
Sydney, New South Wales, Australia Genetec Full timeTechnical Support EngineerGet AI-powered advice on this job and more exclusive features.Your team's dynamic:The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the...
-
Technical Support Engineer
1 week ago
Sydney, New South Wales, Australia Plenti Full timeOverviewApplication Support Engineer role at Plenti.Plenti is a fintech lender providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly, delivering better customer experiences and expanding its market share in personal lending, renewable energy, and automotive finance.Plenti is a...
-
Technical Support Engineer
1 week ago
Sydney, New South Wales, Australia Plenti Full timeOverviewApplication Support Engineer role at Plenti.Plenti is a fintech lender providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly, delivering better customer experiences and expanding its market share in personal lending, renewable energy, and automotive finance.Plenti is a...