Customer Service Agent

2 weeks ago

Newcastle, New South Wales, Australia Boral Full time
Overview

Boral – Concrete Contact Centre, Newcastle, New South Wales, Australia.

Position: Customer Solutions Agent (Permanent Full-Time) based in our Concrete Contact Centre at Kooragang. You'll work Monday to Friday (9am–5pm) with Saturday overtime on rotation.

Join to apply for the Customer Service Agent role at Boral.

What You'll Be Doing
  • Receive and process customer orders quickly and accurately (full training provided)
  • Learn about our plant production and truck network capabilities
  • Track deliveries and update customers using our vehicle tracking systems
  • Build strong, professional relationships with customers and internal teams
What We're Looking For
  • Reliable team players who enjoy working in-office, 5 days a week
  • Customer-focused problem solvers with strong communication skills
  • Ability to manage competing priorities in a busy environment
  • Computer literacy and eagerness to learn
What's On Offer
  • Recognition and rewards for your contribution to business success
  • Genuine career development opportunities into sales or wider customer service roles
  • A supportive, fun team culture with regular team lunches and incentives
About Us

At Boral Concrete, we operate more than 200 sites across Australia. Our people and products help build iconic projects like Western Sydney International Airport, Crown Sydney, and NorthConnex. We are driven by our values – Safety, Teamwork, Ambition, Accountability, and Respect – and we're proud of our strong foundation as one of Australia's leading construction materials businesses.

Boral is an equal opportunity employer, committed to building a diverse and inclusive workplace where everyone can thrive.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Construction

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