IT Account Manager

IT Account Manager | SAP Customer Success Manager | Brisbane

Join to apply for the IT Account Manager | SAP Customer Success Manager | Brisbane role at DyFlex Solutions.

DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in SAP expertise, delivering fit-for-purpose solutions across greenfield and brownfield implementations, change management, and ongoing AMS services. Recently, we were awarded Partner of the Year for SAP S/4HANA Cloud, public edition ANZ and the SAP Australia Partner Excellence Award for Move to SAP S/4HANA.

As a Customer Success Manager based in the Brisbane area, you will play a key role in ensuring our Queensland customers achieve long-term success with their SAP solutions. You'll work closely with clients post-implementation to drive adoption, satisfaction, and growth, while also contributing strategically to DyFlex's regional presence.

Key Responsibilities

• Work from home, with travel required to customer sites across Brisbane and the broader Queensland region
• Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions
• Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
• Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities
• Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
• Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments
• Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences
• Build deep relationships with key decision-makers and stakeholders across customer organisations
• Advocate for customer needs internally, contributing to product and service improvements
• Meet or exceed goals for customer satisfaction, retention, and portfolio growth

Requirements

• Relevant tertiary qualifications in a technical, business, or software-related field
• Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
• Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
• Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
• Experience working in a fast-paced, customer-centric, and multi-cultural environment
• Knowledge of cloud computing and emerging enterprise technologies
• Exceptional written and verbal communication skills in English
• Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
• Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
• Innovative mindset with a focus on improving processes and delivering scalable success

Benefits

• Work hands on with SAP's newest technologies, including S/4HANA, BTP, and Joule
• Competitive pay, company-provided laptop, and supportive work-life balance
• Join a fast-growing SAP partner delivering projects with some of Australia's leading enterprises

This is a fantastic opportunity to work with a hands-on team and top talent, with a focus on building our presence in Queensland.

DyFlex is committed to providing a safe, flexible, and respectful environment for staff, free from discrimination, bullying, and harassment. We are proud of our diverse and inclusive team as we continually improve together and achieve the best outcomes for our customers — we are the region's leading SAP Platinum Partner

Please note:

• Visa sponsorship is not available
• Only QLD-based candidates will be considered

Seniority level

• Director

Employment type

• Full-time

Job function

• Customer Service

Industries

• IT Services and IT Consulting

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