Customer Service Officer

3 weeks ago

Tweed Heads, New South Wales, Australia St Bank Full time

Join to apply for the Customer Service Officer role at St.George Bank

This is a part-time, branch-based role with about 35 hours per week, Monday to Friday from 8:45am to 4:30pm.

What's the role?

As a Customer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of the bank's financial products and services to support their holistic banking needs. By addressing everyday banking queries and referring customers to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers\' financial wellbeing.

Responsibilities
  • Assist customers with banking transactions including cash deposits and withdrawals and ensure accurate end-of-day balancing
  • Educate customers on digital platforms such as online banking and our award-winning mobile app
  • Identify opportunities to improve customers' financial wellbeing through tailored solutions
  • Ensure compliance with regulatory requirements and internal policies
Qualifications
  • Customer Service Experience: ideally in a customer-facing role
  • Numerical Skills: proficiency in handling cash and completing financial transactions accurately
  • Personality: energetic and passionate about helping people
  • Resilience: able to remain calm and composed in challenging situations
  • Adaptability: willing to learn and adapt to new banking procedures and technologies
What you'll need
  • No banking experience? No problem. We provide comprehensive training, and a supportive team will help you master the role.
Why join us?
  • Special offers on banking products and discounts from top brands, including mortgage rates
  • Leave options including Culture, Lifestyle and Wellbeing leave
  • Learning and development opportunities to grow your career within the bank
  • Opportunities to participate in community volunteering initiatives

We welcome everyone—no matter age, gender, background, or abilities. We provide additional support to veterans, Indigenous Australians, and the neurodiverse community. If you need adjustments during the recruitment process, please review the accessibility information on our website.

To apply, simply click on the APPLY or APPLY NOW button.

Role details
  • Seniority level: Not Applicable
  • Employment type: Part-time
  • Job function: Sales, Business Development, and Education
  • Industries: Banking, Financial Services, and Investment Banking

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