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Client Services Officer

2 weeks ago

Tweed Heads, New South Wales, Australia Feros Care Full time $60,000 - $80,000 per year

WE'RE FEROS CARE.

And what we care most about is helping people live healthier, happier, better-connected lives.

We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creator. And it's not just us who thinks so; We've won many awards on the local and international stage for our approach.

At Feros Care, we're on a mission to empower people to live their best lives, and we need a compassionate go-getter to join our frontline team as a
Client Services Officer
. If you thrive on connection, kindness, and making every call count - keep reading

You'll be the first point of contact for many of our clients, helping them navigate the aged care journey with confidence, care, and clarity. You'll be providing top-notch service, answering questions, resolving issues, and sharing the many ways Feros can support their wellbeing.

A Day in the Life:

  • Provide exemplary client experience by actioning tasks within agreed response timeframes in a positive, professional, and friendly manner.
  • Build trust and rapport with clients through empathetic, friendly, and patient interactions.
  • Advocate for Feros Care services and identify opportunities to recommend these services to clients.
  • Guide clients through their aged care journey, including familiarity with MyAgedCare, funded programs, service options, and eligibility criteria.
  • Maintain high-level telephone etiquette and interpersonal skills to deliver respectful caller engagement.
  • Meet operational requirements and key performance indicators.
  • Assist other teams as required to ensure operational needs are met.

What You'll Bring:

  • Experience in customer service (think: contact centres, retail, hospitality - all welcome)
  • Well-developed communication skills (written, verbal, and listening)
  • High level of computer literacy in word processing, spreadsheets, and databases.

Desirable Criteria:

  • Previous experience in the aged and/or community care industry.
  • Previous experience in a high-volume inbound/outbound client service environment

Why you'll love working with us:

  • Not for Profit Salary Packaging of up to $15,899 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
  • 17.5% Annual Leave loading.
  • Cultural Leave Days for eligible employees.
  • Extensive discounts available on everyday purchases, financial tips and services as well as wellbeing and wellness programs through our employee benefits platform ForME
  • Private Health Insurance Discount with Medibank.
  • Employee Assistance Program (EAP).
  • Paid Parental Leave (9 weeks) for eligible employees.
  • Access to Fitness Passport - discounted gym and pool memberships for you and your family.

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.

If you would like to discuss accessibility requirements, preferred communication methods or other possibilities please contact our Talent Acquisition Team on or call us directly on

(Option 3 - Recruitment).

When successful, you will be required to undertake a Nationally Coordinated Criminal History Check and provide evidence of your right to work in Australia.

Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work