Service Operations Manager

5 days ago

Melbourne, Victoria, Australia Compass Group Pty Limited Full time

$90,000 + 12% Super

  • Premium Tier One Flagship Lounge Melbourne International Airport
  • Mainly Monday to Friday, some nights and weekends required
  • High volume, providing 5 star guest experience across all lounge touch points

Compass Group Australia's dedicated Airline Lounge business delivers specialist services to meet the needs of travellers across lounge industries. We pride ourselves on fresh and delicious offerings while balancing lower carbon intensive menu options; The delivery of our services allows us to partner with clients and reducing the impact of the lounge operations on the planet.

THE POSITION

  • Managing an Executive Business Class Lounge at Melbourne International Airport
  • Delivering across catering, cleaning and concierge services
  • Be a "hands on" leader, ensuring the smooth functional flow of our venues.
  • Effectively manage the cost of goods and implement stock control systems within the workplace.
  • Monthly financial & budgetary reporting identify opportunities to streamline business needs.
  • Ensure effective development and utilisation of professional knowledge and skills are shared across the team.
  • Lead, motivate and develop your team.
  • Maintain exceptional customer service and exceed client expectations.
  • Actively develop and execute strategies to reduce labour turnover.
  • Continue to build, develop and enhance client relationship.

THE PERSON

  • Proven track record in high-end hospitality delivery, managing bar, catering, front desk (hosts), and cleaning teams in fast-paced environments
  • Strong analytical skills, successfully managing budgets, prioritising spend, driving profit, and identifying cost efficiencies
  • Excellent communication and personal skills, evidence of building successful business relationships at senior executive level
  • Strong and decisive leadership skills with ability to build effective, engaged, and motivated teams
  • In depth understanding of hospitality and food safety standards
  • Hospitality or Business qualifications well regarded
  • Knowledgeable in risk assessment and food hygiene (level 3 preferred)
  • Proficient in Microsoft Office, capable of managing resources and P&L in line with targets

THE BENEFITS

  • Career Growth – Unlock your potential with our career pathway and my learning programs within Compass Group.
  • Paid parental leave opportunities.
  • Salary packaging options to make your dollar go further – secure your future.
  • Easy access to 100+ retail discounts through our Maxxia partners.
  • Opportunity to learn new skills and move to a host of exciting and new roles within the global company.
  • A chance to join an ecologically and socially forward operation.
  • Senior Management recognition programs run for our team members.
  • Exclusive discounts on Travel, Cars, Accommodation, Electronic devices & more

Apply Now

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or careers@compass-group.com.au

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