Regional Business Development Partner

Join to apply for the Regional Business Development Partner role at Illawarra Mercury.

Collaborate with Regional Managers, frontline and operational teams, Quality & Safeguarding, Operational Performance, People & Culture, Learning & Capability, and other Corporate Services. The Regional Business Development Partner identifies and pursues new business opportunities and drives customer acquisition across Aruma's Home & Living, Community, Children's Services, and Therapeutics portfolios. This role promotes a positive customer experience while collaborating across all areas of Aruma to implement sustainable, financially viable supports that empower people to live the life they want and choose.

Ideal background includes experience interpreting NDIS Plans to support tailored service delivery and a strong background in business development or sales within the disability sector. Experience across Supported Independent Living (SIL) and Flexi Home environments is preferred. Support Coordination experience with strengths in customer engagement and planning.

• Respond promptly to qualified customer enquiries and maintain accurate records from initial contact through onboarding.
• Build and manage a customer pipeline and contact database.
• Coordinate application and onboarding documentation for new customers.
• Collaborate with internal and external stakeholders to ensure best practice outcomes.
• Establish strong relationships with customers, families, carers, service providers, and community members.
• Represent Aruma at networks and promotional events, sharing insights and learnings.
• Promote services to attract new customers and track enquiry outcomes for reporting.
• Identify regional opportunities and communicate them through clear reporting.

• Tertiary qualification in Business Management or a related field.
• 3+ years' experience in business or customer service management.
• Proven background in customer-facing roles within values-driven organisations.
• Experience in cultural change and workforce capability building.
• Strong community engagement and relationship-building skills.
• Solid understanding of contemporary Disability Services and person-centred approaches.
• Excellent communication skills, adaptable to diverse audiences.
• Proactive, goal-oriented, and confident in decision-making.
• Skilled in managing multiple tasks, meeting deadlines, and working independently.
• High computer literacy and comfort with technology.
• Empathetic, customer-focused, and business-savvy.
• Experience in the Disability Services sector.
• Business development or sales experience with strong business acumen and ability to connect with people from all walks of life.

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and has an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the disability support landscape in Australia.

• Competitive Salary Package and a phone and laptop.
• Salary Packaging: up to $15,900 for living expenses and $2,650 for meal and entertainment tax-free each year.
• Continuous Learning Opportunities and a supportive team environment.
• Work-Life Balance and flexible scheduling.
• Employee Assistance Program and additional perks.

Ready to make a change? Apply now. Shortlisted applications may require pre-employment probity checks. We reserve the right to close the advert before the advertised date.